Terms and Conditions of Travel Contract (for Online Travel Arrangements)

＊This document is a translation of the text of the original Japanese version and is provided only for your information. If there is any discrepancy between this translation and the text of the original Japanese version, the text of the original Japanese version shall prevail.
https://www.jtb.co.jp/operate/jyoken/tehaidom.asp

(Document explaining terms and conditions of travel in accordance with the provision of Article 12-4 of the Travel Agency Act)
This document is deemed to be part of the travel contract once the travel contract has been concluded.

Thank you for using JTB’s services.
JTB makes arrangements for lodging reservations for domestic travel for 14 persons or less, as requested by the customer, according to these Terms and Conditions of Travel Contract.
Matters not provided in these Terms and Conditions of Travel Contract shall be governed by the provisions of JTB’s General Terms and Conditions of Travel Contracts (for Arranged travel agreement) and the Web site inquiry screen for the applicable product. If you have any questions, please do not hesitate to contact JTB.

1. Deposits and Conclusion of Contracts
When making a travel contract, please fill in the mandatory information on the “Reservations & Purchase Information Input Screen” on JTB’s prescribed Web site and apply by electromagnetic means to JTB after verifying that you have given the necessary consent on the contract.
The contract for travel services you apply for (Arranged travel agreement) is concluded when the “Reservation Finalization Screen” notifying the customer that JTB’s consent on the conclusion of the contract reaches the customer, regardless of whether the deposit has been paid and received.
The completion of the transmission of the “Reservation Finalization Screen” data from JTB represents the conclusion of the contract, regardless of whether the customer is unable to verify the “Reservation Finalization Screen” due to malfunctioning of the customer’s receiving terminal or some other circumstance on the customer’s side. When the customer is unable to verify the “Reservation Finalization Screen” after sending the application for reservations, the customer is requested to verify the reservations on the “Reservation Verification and Cancellation Screen” on the Web site.

2. Conditions of Travel Application
1) At the time when a travel application is made, the customer is required to notify JTB that special assistance is necessary for participation in travel if travelers have health problems, use a wheelchair or other adaptive equipment, have physical or mental disabilities, have food or animal allergies, are or may be pregnant, have an assistance dog (such as a guide dog, hearing dog or service dog) or otherwise need special assistance (If such special assistance becomes necessary after the conclusion of a contract for travel services, please notify JTB immediately.) Please notify JTB of the details of measures required during travel in response to our request for information to be sent to the customer separately.
2) When JTB receives the notification specified in the preceding paragraph, JTB will provide assistance to the practicable and reasonable extent. In this case, JTB may inquire about the condition of the customer and necessary measures  request the customer to notify JTB by written notice
3) JTB may reject the travel contract when it becomes known that the customer is a member of an organized crime group or has connections to an organized crime group or any other anti-social forces; or engages in violent acts or makes unreasonable demands, uses words or acts that are threatening, or violent behavior directed toward JTB; or spreads rumors or engages in an act that damages the credibility of JTB or obstructs the business of JTB by the use of fraudulent means or force.
4) Applicants under the age of 15 must be accompanied by a parent or guardian.
5) It is strictly prohibited to use the guest room(s) reserved through or in connection with any travel arrangement made hereunder for any commercial purpose. In the unlikely event that it becomes known that the guest room(s) are used to engage in acts with the objective of obtaining or preparing to obtain profit, JTB may cancel the Arranged travel Agreement.

3. Travel Fee
1) In cases when payment of travel fee is made on site, the customer is requested to make payment on the date of use directly to the lodging facility on the travel contract.
2) In cases when payment of travel fee is made in advance, on the conditions that the applicant is a credit card holder of a credit card company affiliated with JTB (hereinafter, “Member”) and that “payment of the travel fee or cancellation fee is received without the signature of the Member” (hereinafter, “Communications Contract”), the following provisions are applicable to the payment by credit card.
a. At the time when the travel contract is made, the Member must notify JTB of the credit card number and credit card expiration date.
b. “Date of credit card use” means the date the travel fee or other fee is paid or refunded. The date of credit card use for payment of the travel fee is “the date on which JTB notifies the traveler of the content of travel services verified by JTB.” The date of credit card use for payment of the cancellation fee is “the date on which contract cancellation is requested (however, in cases when the request for cancellation is made after the date of credit card use for payment of the travel fee, the refund will be made by deeming a day within 7 days after the day following the date of the request as the date of credit card use).”
c. In cases when the Member cannot make payment by credit card due to a credit limit or some other reason, or when notification is received from the credit card company that the credit card is invalid, JTB will cancel the Communications Contract and charge the following cancellation fee. However, this will not apply in cases when JTB receives payment of the travel fee in cash by a date separately designated.
d. In cases when JTB concludes the Communications Contract with the customer and the contract is cancelled for the convenience of the traveler or for any reason attributable to the traveler, JTB will receive payment for any cost arising from the cancellation that is to be borne by the traveler by the credit card of the affiliated credit card company without requiring the signature of the customer on the prescribed vouchers.
3) JTB may change the travel fee after the travel contract is concluded in the event that lodging facility fees are revised.

4. Arrangements for Organizations and Groups
JTB will handle a contract for travel services for which more than one traveler who travel on the same schedule at the same time (hereinafter, “Travel Members”) applies by designating a responsible representative, in accordance with the following provisions.
1) JTB will consider that a representative designated by the customer (hereinafter, “Person Responsible for Contract”) has all rights to represent the Travel Members in connection with the execution of a contract for travel services and will perform transactions with respect to the contract for travel services with the Person Responsible for Contract.
2) JTB will not be responsible or liable for performing obligations or duties of the Person Responsible for Contract owed to the Travel Members, present or in the future.
3) The Person Responsible for Contract is requested to submit a list of the Travel Members on or before the day designated by JTB after the execution of the contract. The Person Responsible for Contract is required to obtain the consent of the Travel Members with respect to the provision of personal information specified in Section 7.
4) If the Person Responsible for Contract does not accompany an organization or group to travel, JTB will consider, after the start of the travel, that a Travel Member who is appointed by the Person Responsible for Contract in advance serves as the Person Responsible for Contract.
5) If the Person Responsible for Contract requests the change of the Travel Members, JTB will accept the request to the extent practicable. If an increase or reduction in travel fee arises as a result of change of the Travel Members, the difference will be paid by or reimbursed to the Travel Members.

5. JTB’s Liability and Compensation for Damage; Disclaimer
1) JTB’s Liability and Compensation for Damage
In executing the travel contract, in the event that JTB or the agent making the travel arrangements causes damage to the customer either intentionally or by negligence, JTB shall be liable for compensation for damages, but only to the extent the claim for such compensation is made within two years from the day following the date of occurrence of such damage. With respect to damage to baggage, the maximum amount of compensation shall be 150,000 yen per traveler (except when the damage has been caused either intentionally or by gross negligence on the part of JTB), and compensation shall be made only when the damage is reported to JTB within 14 days from the day on which the damage occurred.
2) Disclaimer
JTB shall not be liable for compensation for damage provided in the preceding paragraph when damage is incurred by the customer for the following reasons.
a. Damage caused by a natural disaster, war, riot, orders of government or public agencies, fire, or discontinuance of services provided by lodging facilities.
b. Food poisoning
c. Damage caused by the customer either intentionally or by negligence.
d. Damage caused by other reasons not attributable to JTB or the agent making the travel arrangements.
3) The Customer’s Liability
a. The customer shall be liable for compensation for damage incurred to JTB that is caused by the customer either intentionally or by negligence.
b. If you act in violation of the Terms, use [小(4] the Services fraudulently or illegally, or if we determine that true and accurate data has not been entered, we shall immediately cancel the unused reservation without prior notice. In addition to canceling the reservation, you may be prohibited from using the Services in the future. Furthermore, we are not obligated to disclose any reasons for this.
c. The customer shall be liable to compensate for any and all damage incurred to JTB (including money owed by JTB to the arranger, etc.) due to the acts described in b. above.

6. Non-Applicability of Special Compensation Provisions
In regard to this travel contract, the Special Compensation Provisions in the attachment to JTB’s General Terms and Conditions of Travel Contracts are not applicable.

7. Handling of Personal Information
1) JTB will acquire personal information of the customer when the customer applies for the travel contract. The customer may decide what personal information to be provided to JTB at his or her discretion; however, JTB may not be able to accept the customer’s application or request if all or part of the personal information is not provided and accordingly JTB is unable to contact the customer, make arrangements for travel services or complete the necessary procedures for the travelers to receive the travel services.
The personal information acquired by JTB will be handled by the (general) travel service supervisor on behalf of the personal information management supervisor.
2) In regard to handling of personal information provided under the preceding paragraph, JTB uses the personal information only to the extent necessary to contact the customer, arrange the travel services for the travel plan the customer has applied for, and complete the procedures for the travelers to receive the travel services, or provides lodging facilities with the personal information by transmitting it by electronic means in advance. In addition, the customer’s personal information including our website browsing history, purchase history, etc. may also be used by JTB:
(i) To provide information on products, services and campaigns of companies JTB has business alliances with.
(ii) To ask for the customer’s comments and suggestions based on the customer’s travel experience.
(iii) To invite the customer to participate in surveys.
(iv) To provide reward services.
(v) To prepare statistical materials.
3) When performing agent services for making the travel arrangements or other services, JTB may appoint other[小(6]  entities to perform all or part of the services including handling of the personal information acquired under paragraph (1) above. In this case, JTB will entrust personal information to contractors after selecting them according to the standards of JTB and executing a confidentiality agreement.
4) The customer’s personal information retained by JTB, including the customer’s name, address, telephone number, and e-mail address, are provided to JTB’s group companies for joint use to the minimum extent required to contact the customer. JTB’s group companies may use the personal information to provide sales information for their own companies, to simplify the customer’s application process, to provide information of events, and to send products purchased by the customer. For contact information, please refer to the Web site of JTB Corporation (http://www.jtbcorp.jp/jp/privacy/).
5) JTB shall promptly respond to requests from the customer for notification of purpose of use, disclosure, correction, addition, deletion, suspension of use, elimination, and record of provision to third parties.

Information on Lodging Fees
As a general principle, lodging fees handled by JTB include service charges and consumption taxes (in some cases no service charge or consumption tax is charged). When other taxes are charged (Ex.: bathing tax, local tax, accommodation tax), they must be paid separately on-site at the lodging facility.

Information on Cancellation Fees
1) Cancellation fees are based on the policy of each lodging facility and are displayed on the Web site as part of the terms and conditions for lodging.
2) In cases when the travel application is cancelled, the customer will be charged the prescribed cancellation fee.
3) In cases when the customer requests changes to the content of travel services including changes to the date and content of lodging reservations, and changes to the number of persons that involves a reduction in the number of rooms reserved, cancellation fees incurred due to the changes that must be paid to the lodging facility shall be borne by the customer. Moreover, increases and reductions in travel fees incurred due to changes to the content of Arranged travel agreement shall be paid by or reimbursed to the customer.
* Cancellation fee rates are applied against the lodging fees which are “exclusive of all taxes and inclusive of service charges”.
* Handling of the arrival time on the date reserved by the customer depends on the individual policy of each lodging facility. When the customer does not show up at the lodging facility on the date reserved by the time indicated in the lodging contract (or, in cases when the planned time of arrival is indicated in advance, and the customer is late for the time prescribed in the lodging contract) without informing the lodging facility, the lodging facility may deem the lodging contract to be cancelled by the customer and process it accordingly.
4) In cases when JTB cancels a reservation without prior notice for any of the reasons stated in the above 5. (3) b, cancellation charges to be paid to the lodging facility shall be borne by the customer.
5) In cases when multiple reservations are made for a total number of 15 or more persons, they will be treated as a group travel application. Please contact JTB when you make a group travel application, as cancellation fees and other conditions will differ from those of individual travel applications.

Office for inquiries regarding travel services of JAPANiCAN.com
(General) Travel service supervisor：Nobuhiko Ikeda, Yukiko Yonemochi
The Comprehensive Travel Industry Services JTB HTA Sales Center (JAPANiCAN.com Customer Support)

JTB Corp. (Travel Agent registered by the Commissioner of Japan Tourism, Agency No.64)
Address: 7F, Suzukazu Building, 2-16-8 Minami-Ikebukuro, Toshima-ku, Tokyo 171- 0022 Japan
Business hours: 9：00 – 22：00 (Open 365 days a year)
*(General) Travel service supervisor
(General) Travel service supervisor is the person in charge of transactions at the sales office that handles your trip. If you have any questions regarding the contract of this trip, please do not hesitate to contact the above (General) Travel service supervisor.

Based on the standards as of April 2023.

(Updated on February 22, 2024)