絕佳”

The best hotel I have ever stayed! Food is good. The service is fantastic. The employee treat their guests like their family. They will try their best to satisfy your needs.

激讚”

服務好，餐也不錯!

激讚”

服務是一流的，房間足夠大，沒有想像中的好，性價比不高，溫泉也一般，房間洗浴水挺小，淋浴不方便，但是早餐晚餐都挺不錯。

絕佳”

服务非常好 晚餐早餐丰盛

絕佳”

除了吃不惯日本的怀石料理，其他都很好，温泉很漂亮，环境非常好，去车站酒店车接车送，每个房间有专门的管家负责。虽贵但很舒服。

絕佳”

Superb service, but a little expensive. Maybe because it's Hakone... The hotel/room doesn't have much of a view.

絕佳”

This hot spring resort is definitely one of the best I ever tried in Japan, from facility, design, service and food perspectives. Our hotel assistant Kaku is very considerate in making our stay a very pleasant experience.

絕佳”

One of my favourite experience! Our room service lady, Sei, was so friendly and helpful. The room, the view from the Cafe and rest area, the family style hot spring and everything is just perfect. Highly recommended for anyone who want a luxury and very lo

激讚”

Having paid over £900 (JPY 158000) per night, yet no welcome drink - we had to pay for our coffee upon arrival. The room wasn't that great or impressive, and needs serious revamp. Overall the staff was good but not warm, management was a little arrogant co

普通”

Visit started well, good service and beautiful facility at first glance. However, ryokans are supposed to be quiet and peaceful. Both dinners were interrupted by baby/children constantly crying. Spoilt the entire experience. At the price they are chargi