{"id":2780,"date":"2019-12-11T09:40:32","date_gmt":"2019-12-11T09:40:32","guid":{"rendered":"http:\/\/wpjapanicanprd.wp.agoda.com\/?page_id=2780"},"modified":"2025-11-21T09:28:50","modified_gmt":"2025-11-21T09:28:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/wpjapanicanprd.wp.agoda.com\/th-th\/content\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style>\nh5 {\n    width:100vw;\n    padding: 12px 32px;\n    font-size:100%;\n    background:#fbdcd4;\n    margin-left: calc(50% - 50vw);\n    margin-right: calc(50% - 50vw);\n    text-align: center;\n    \n}\n\n.content-area h5 {\n    margin-bottom: 3rem;\n}\n\n.wrap {\n  overflow: hidden;\n}\n\n<\/style>\n\n\n\n<!--<h5 class=\"warp\">[\u0e1b\u0e23\u0e30\u0e01\u0e32\u0e28\u0e2a\u0e33\u0e04\u0e31\u0e0d] \u0e21\u0e35\u0e01\u0e32\u0e23\u0e41\u0e01\u0e49\u0e44\u0e02\u0e1b\u0e23\u0e31\u0e1a\u0e1b\u0e23\u0e38\u0e07 \"\u0e19\u0e42\u0e22\u0e1a\u0e32\u0e22\u0e04\u0e27\u0e32\u0e21\u0e40\u0e1b\u0e47\u0e19\u0e2a\u0e48\u0e27\u0e19\u0e15\u0e31\u0e27\" \u0e41\u0e25\u0e30 \"\u0e02\u0e49\u0e2d\u0e01\u0e33\u0e2b\u0e19\u0e14\u0e01\u0e32\u0e23\u0e43\u0e0a\u0e49\u0e07\u0e32\u0e19\"\u3000<a href=\"https:\/\/www.japanican.com\/th-th\/content\/faq\/#links01\">\u0e2d\u0e48\u0e32\u0e19\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25<\/a><\/h5>-->\n\n\n\n<h2 class=\"wp-block-heading\">FAQ<\/h2>\n\n\n<section class=\"block-faq\">\n     <div class=\"block-faq__category\">\n    <a href=\"#1\" class=\"block-faq__category-title\" data-category-id=\"1\">To Customers Who Made Bookings Between July 25 and July 30, 2025<\/a>\n    <ul class=\"block-faq__lister\" id=\"1\">\n           <li class=\"block-faq__item\">\n        <a href=\"#1-1\" data-item-id=\"1-1\" class=\"block-faq__question\">Regarding the URL Display Error in Booking Confirmation Emails<\/a>\n        <div class=\"block-faq__answer\" id=\"1-1\"><table width=\"851\">\n<tbody>\n<tr>\n<td width=\"851\">A system issue occurred where the URL in booking confirmation emails was not displayed properly.<br \/>\nPlease note that this issue has already been resolved.<\/p>\n<p>Affected Period\u00a0 (Japan Standard Time):<br \/>\nJuly 25, 2025, 3:00 PM \u2013 July 30, 2025, 11:00 PM<\/p>\n<p>If you made a booking during the above period and are unable to view the details through the confirmation email,<br \/>\nplease contact our customer support for assistance with confirming or canceling your reservation.<\/p>\n<p>JAPANiCAN.com Customer Support<br \/>\nPhone (from Overseas): 81-3-6219-8682<br \/>\nPhone (in Japan): 03-6219-8682<br \/>\nInquiries: https:\/\/www.japanican.com\/info\/contact.html<br \/>\nHours: 9:00 &#8211; 22:00, daily<br \/>\nLanguages Supported: English, Korean, Chinese, Japanese<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n      <\/li>\n        <\/ul>\n  <\/div>\n     <div class=\"block-faq__category\">\n    <a href=\"#2\" class=\"block-faq__category-title\" data-category-id=\"2\">Making a new booking<\/a>\n    <ul class=\"block-faq__lister\" id=\"2\">\n           <li class=\"block-faq__item\">\n        <a href=\"#2-1\" data-item-id=\"2-1\" class=\"block-faq__question\">I didn&#039;t receive a reservation confirmation email. Is my reservation confirmed?<\/a>\n        <div class=\"block-faq__answer\" id=\"2-1\"><p>If you can confirm the reservation details on My Page, it means your reservation has been successfully made. If you have not received a reservation confirmation email or cannot confirm the reservation details on My Page, there might be an error in your registered email address. In that case please contact JAPANiCAN CS for help.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#2-2\" data-item-id=\"2-2\" class=\"block-faq__question\">Can a reservation be made by an agent?<\/a>\n        <div class=\"block-faq__answer\" id=\"2-2\"><p>Yes. The guest&#8217;s information is required in the process of reservation. Please note that even if a reservation is made by a agent, the agent (the person who made the reservation) must contact JAPANiCAN CS to confirm or cancel the reservation.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#2-3\" data-item-id=\"2-3\" class=\"block-faq__question\">Guest&#039;s personal information required when making a reservation<\/a>\n        <div class=\"block-faq__answer\" id=\"2-3\"><p>Lead guest&#8217;s name (same as that on passport), phone number, email address, credit card information<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#2-4\" data-item-id=\"2-4\" class=\"block-faq__question\">What is the child rate?<\/a>\n        <div class=\"block-faq__answer\" id=\"2-4\"><p>Facilities set child rates (Child A ~ Child D) according to age and services provided.<\/p>\n<p>Child A: Children&#8217;s meal (reduced amount and number of items for adult meals), bedding provided<br \/>\nChild B: Children&#8217;s meal, bedding provided<br \/>\nChild C: No meals, only bedding provided<br \/>\nChild D: Neither meal nor bedding, sleeping with parents<br \/>\nFacilites will confirm child&#8217;s age by tallying their passport at check-in, so please choose the correct age when making a reservation for children.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#2-5\" data-item-id=\"2-5\" class=\"block-faq__question\">How to make a reservation for children?<\/a>\n        <div class=\"block-faq__answer\" id=\"2-5\"><p>When searching for an accommodation, please enter the number of adults and the number of children and their ages.\u00a0 Once you have decided a facility, make sure to set the number of children A to D according to the child age category set by the facility for each plan.\u00a0 If you register the wrong category, you may need to pay the difference in the room charge on site.<\/p>\n<p>*Please note that some facilities may have restrictions on accommodating children.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#2-6\" data-item-id=\"2-6\" class=\"block-faq__question\">How many Child D guests (infants who do not require their own meals or bedding) can be reserved per booking?<\/a>\n        <div class=\"block-faq__answer\" id=\"2-6\"><p>Up to 9 people may be reserved.<br \/>\nHowever, please note that there may be restrictions on the number of guests accepted depending on the facility and plan, so please check the plan details.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#2-7\" data-item-id=\"2-7\" class=\"block-faq__question\">Can I contact Customer Support to make my booking?<\/a>\n        <div class=\"block-faq__answer\" id=\"2-7\"><p>We do not accept booking requests by phone or e-mail. Please make your booking through JAPANiCAN\u2019s website.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#2-8\" data-item-id=\"2-8\" class=\"block-faq__question\">How far in advance can I make a booking?<\/a>\n        <div class=\"block-faq__answer\" id=\"2-8\"><p>It is possible to book accommodations up to 365 days in advance. Please note that this may vary depending on the property or room plan you wish to book. If you are unable to make a booking for your desired dates, either the property has no openings or it is not yet accepting bookings for your desired dates. Please check the site again at a later date or make a booking for a different room type.<\/p>\n<\/div>\n      <\/li>\n        <\/ul>\n  <\/div>\n     <div class=\"block-faq__category\">\n    <a href=\"#3\" class=\"block-faq__category-title\" data-category-id=\"3\">Booking confirmation, change, cancellation<\/a>\n    <ul class=\"block-faq__lister\" id=\"3\">\n           <li class=\"block-faq__item\">\n        <a href=\"#3-1\" data-item-id=\"3-1\" class=\"block-faq__question\">How to confirm and cancel your reservation?<\/a>\n        <div class=\"block-faq__answer\" id=\"3-1\"><p>Please confirm from \u300c<a href=\"https:\/\/www.japanican.com\/th-th\/account\/bookings.html\">My Bookings<\/a>\u300d.<\/p>\n<p>If you made a booking without signing in, please check your record from the URL provided in the\u00a0<span class=\"ui-provider eo bck bcf bcl bcm bcn bco bcp bcq bcr bcs bct bcu bcv bcw bcx bcy bcz bda bdb bdc bdd bde bdf bdg bdh bdi bdj bdk bdl bdm bdn bdo bdp bdq\" dir=\"ltr\">Booking Confirmation email.<\/span><\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#3-2\" data-item-id=\"3-2\" class=\"block-faq__question\"> I cannot cancel my reservation from the website. What should I do?<\/a>\n        <div class=\"block-faq__answer\" id=\"3-2\"><p>Depending on the facility you have booked, you may not be able to cancel online, so please contact JAPANiCAN customer support by email or phone. If a cancellation fee is about to be incurred, please contact us by phone.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#3-3\" data-item-id=\"3-3\" class=\"block-faq__question\">Amendment after booking<\/a>\n        <div class=\"block-faq__answer\" id=\"3-3\"><p>As a principle, amendment to a reservation is not permitted, so please cancel your original reservation after making a new one.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#3-4\" data-item-id=\"3-4\" class=\"block-faq__question\">Changing the guest name<\/a>\n        <div class=\"block-faq__answer\" id=\"3-4\"><p>The guest&#8217;s name can not be changed. Please make a new reservation with the correct name, then cancel the original one.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#3-5\" data-item-id=\"3-5\" class=\"block-faq__question\">How can I change the name of guests?<\/a>\n        <div class=\"block-faq__answer\" id=\"3-5\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;It is not possible to change guests' names. \\nPlease cancel the existing booking and make a new booking. Please be aware that due to real-time changes in availability, it may not be possible to make a booking with your desired changes.\\nAlso, please be aware that if the name on the booking differs from the name or spelling on the guest's passport, you may be denied accommodation.\\n\\n Please inform the property directly of any changes when you check in. However, in the case that this booking will be used as a document for visa application, please cancel the existing booking and make a new booking.\\n\\nHow to confirm and cancel your reservation?&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:14765,&quot;3&quot;:{&quot;1&quot;:0,&quot;3&quot;:1},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;15&quot;:&quot;meiryo ui&quot;,&quot;16&quot;:11}\" data-sheets-textstyleruns=\"{&quot;1&quot;:0}\uee10[null,601,{&quot;2&quot;:{&quot;1&quot;:3,&quot;3&quot;:3},&quot;3&quot;:&quot;Meiryo UI&quot;,&quot;4&quot;:11,&quot;9&quot;:1}]\">It is not possible to change guests\u2019 names.<br \/>\nPlease cancel the existing booking and make a new booking. Please be aware that due to real-time changes in availability, it may not be possible to make a booking with your desired changes.<br \/>\nAlso, please be aware that if the name on the booking differs from the name or spelling on the guest\u2019s passport, you may be denied accommodation.<\/span><\/p>\n<p>Please inform the property directly of any changes when you check in. However, in the case that this booking will be used as a document for visa application, please cancel the existing booking and make a new booking.<\/p>\n<p><a href=\"https:\/\/www.japanican.com\/th-th\/content\/faq\/#2-1\">How to confirm and cancel your reservation?<\/a><\/p>\n<\/div>\n      <\/li>\n        <\/ul>\n  <\/div>\n     <div class=\"block-faq__category\">\n    <a href=\"#4\" class=\"block-faq__category-title\" data-category-id=\"4\">General accommodation information<\/a>\n    <ul class=\"block-faq__lister\" id=\"4\">\n           <li class=\"block-faq__item\">\n        <a href=\"#4-1\" data-item-id=\"4-1\" class=\"block-faq__question\">What are required at the time of check-in?<\/a>\n        <div class=\"block-faq__answer\" id=\"4-1\"><p>Passport (Re-entry permit), reservation confirmation email, cash (JPY) or internationally accepted credit card for reservations of local payment<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#4-2\" data-item-id=\"4-2\" class=\"block-faq__question\">What to do in case of bad weather<\/a>\n        <div class=\"block-faq__answer\" id=\"4-2\"><p>First of all, please ensure your own safety. If you are unable to arrive at the facility you have reserved due to suspended public transportation, please be sure to contact the facility directly.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#4-3\" data-item-id=\"4-3\" class=\"block-faq__question\">How do I book a non-smoking room?<\/a>\n        <div class=\"block-faq__answer\" id=\"4-3\"><p>Room types which are non-smoking will have a non-smoking icon in the room plan information.<br \/>\nTypically, ryokan (traditional Japanese-style inns) do not have specifically non-smoking rooms. These properties that only use deodorization to minimize the effect of smoke will not display the non-smoking icon.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#4-4\" data-item-id=\"4-4\" class=\"block-faq__question\">What should I do if I will arrive later than the check-in time?<\/a>\n        <div class=\"block-faq__answer\" id=\"4-4\"><p>If your check-in time will be later than the check-in time you indicated when you made your booking, please be sure to contact the property directly.<br \/>\nIf staying at a ryokan (Japanese-style inn), it is almost always necessary to check-in between 5 p.m. and 6:30 p.m.<br \/>\nIf you check-in after the scheduled time, it may not be possible to prepare your dinner for the day, so please plan to check-in with plenty of time to spare.<br \/>\nPlease note that even if your dinner is not prepared, no refunds for the accommodation fee can be offered.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#4-5\" data-item-id=\"4-5\" class=\"block-faq__question\">How to reserve facilities within an accommodation<\/a>\n        <div class=\"block-faq__answer\" id=\"4-5\"><p>Please contact the accommodation directly to reserve facilities that incur additional fees.<\/p>\n<p>Example: If you would like to request a paid parking lot, paid rental, surprise arrangement, etc. that require an additional fee, etc.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#4-6\" data-item-id=\"4-6\" class=\"block-faq__question\">Can I drop my luggage off before check-in?<\/a>\n        <div class=\"block-faq__answer\" id=\"4-6\"><p>Please contact the property directly regarding leaving your luggage before check-in.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#4-7\" data-item-id=\"4-7\" class=\"block-faq__question\">Do you offer any interpretation services for contacting properties?<\/a>\n        <div class=\"block-faq__answer\" id=\"4-7\"><p>JAPANiCAN.com does not provide interpreting services for contacting properties. Our apologies, but we ask you to arrange them yourself.<\/p>\n<\/div>\n      <\/li>\n        <\/ul>\n  <\/div>\n     <div class=\"block-faq__category\">\n    <a href=\"#5\" class=\"block-faq__category-title\" data-category-id=\"5\">Payments and refunds<\/a>\n    <ul class=\"block-faq__lister\" id=\"5\">\n           <li class=\"block-faq__item\">\n        <a href=\"#5-1\" data-item-id=\"5-1\" class=\"block-faq__question\">Timing of payment<\/a>\n        <div class=\"block-faq__answer\" id=\"5-1\"><p>For advance payment plans, the credit card registered at the time of reservation will be charged. For on-site payment plans, please pay at the front desk at the time of check-in or check-out.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#5-2\" data-item-id=\"5-2\" class=\"block-faq__question\">What is the meaning of Secure Payment?<\/a>\n        <div class=\"block-faq__answer\" id=\"5-2\"><p>For pre-paid plans, we ask for your card information in order to settle the accommodation fee in advance. For local payment plans, we ask for your credit card number so that in case you cancel your reservation or do not show up, we can collect the cancellation fee on behalf of the facility as agreed upon at the time of booking.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#5-3\" data-item-id=\"5-3\" class=\"block-faq__question\">What cancellation fees apply?<\/a>\n        <div class=\"block-faq__answer\" id=\"5-3\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;The timing of cancellation fees depends on the property, room plan, and product being booked.\\nJAPANiCAN includes the timing of cancellation fees on the product details page as well as the information entry page when booking propertie, so please refer to this information when making your booking.\\n\\nPlease note that cancellation fees cannot be waived if the customer cancels for any personal reason.\\n\\n* Please note that both partial and complete changes to the booking may result in cancellation fees depending on the timing of the change.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:14765,&quot;3&quot;:{&quot;1&quot;:0,&quot;3&quot;:1},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;15&quot;:&quot;meiryo ui&quot;,&quot;16&quot;:11}\">The timing of cancellation fees depends on the property, room plan, and product being booked.<br \/>\nJAPANiCAN includes the timing of cancellation fees on the product details page as well as the information entry page when booking propertie, so please refer to this information when making your booking.<\/span><\/p>\n<p>Please note that cancellation fees cannot be waived if the customer cancels for any personal reason.<\/p>\n<p>* Please note that both partial and complete changes to the booking may result in cancellation fees depending on the timing of the change.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#5-4\" data-item-id=\"5-4\" class=\"block-faq__question\">When will my refund be processed?<\/a>\n        <div class=\"block-faq__answer\" id=\"5-4\"><p>Credit or debit card refunds may take time to process.<br \/>\nThe exact processing time and other details depend on the credit card, so please contact your credit card company directly.<br \/>\nPlease be aware that the company name listed on the details of the refund will be \u201cJAPANICAN\u201d (slight differences may occur).<\/p>\n<p>\u25a0 Credit card<br \/>\n<span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Credit or debit card refunds may take time to process. \\nThe exact processing time and other details depend on the credit card, so please contact your credit card company directly.\\nPlease be aware that the company name listed on the details of the refund will be \\&quot;JAPANICAN\\&quot; (slight differences may occur).\\n\\n\u25a0 Credit card\\nOur system processes refunds immediately after the booking has been cancelled.\\nHowever, it takes at least 10 days for refund requests from Japanese credit card companies to be processed to overseas credit card companies.\\nAfterward, the return of funds to your account may take up to 1 to 2 months depending on the terms of use of your credit card company.\\n\\nFor Payment-in-Advance Plans:\\nPayment Calculated in JPY: You will first be refunded the initial amount charged for the reservation. If a cancellation fee is incurred, it will be charged separately.\\nPayment Calculated in a Foreign Currency: The cancellation fee (if applicable) will be subtracted from the initial amount charged, and the remainder will be refunded to your credit card.\\n\\n\u25a0 Debit card\\nDetails depend on the card company and bank, so please contact your card company directly.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:14765,&quot;3&quot;:{&quot;1&quot;:0,&quot;3&quot;:1},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;15&quot;:&quot;meiryo ui&quot;,&quot;16&quot;:11}\">Our system processes refunds immediately after the booking has been cancelled.<br \/>\nHowever, it takes at least 10 days for refund requests from Japanese credit card companies to be processed to overseas credit card companies.<br \/>\nAfterward, the return of funds to your account may take up to 3 months or more depending on the terms of use of your credit card company.<\/span>For Payment-in-Advance Plans:<br \/>\nPayment Calculated in JPY: You will first be refunded the initial amount charged for the reservation. If a cancellation fee is incurred, it will be charged separately.<br \/>\nIn the event of cancellation, JAPANiCAN.com is not liable for any transaction or processing fees or for any difference in exchange rates between the time of booking the accommodation and the time of cancellation.<\/p>\n<p>\u25a0 Debit card<br \/>\nDetails depend on the card company and bank, so please contact your card company directly.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#5-5\" data-item-id=\"5-5\" class=\"block-faq__question\">Changing payment method<\/a>\n        <div class=\"block-faq__answer\" id=\"5-5\"><p>Payment method cannot be changed.<br \/>\nplease make a new reservation and then cancel the current one.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#5-6\" data-item-id=\"5-6\" class=\"block-faq__question\">What fees or taxes are included in the price?<\/a>\n        <div class=\"block-faq__answer\" id=\"5-6\"><p>Accommodation charges on JAPANiCAN.com include the following:<br \/>\n\u30fb Room fee<br \/>\n\u30fb Service fee<br \/>\n\u30fb Consumption tax<br \/>\n\u30fb Meal price (if included in the reservation details)<\/p>\n<p>The following are not included:<br \/>\n\u30fb Bath tax that is charged when using a hot spring facility<br \/>\n\u30fb Accommodation taxes charged in some cities<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#5-7\" data-item-id=\"5-7\" class=\"block-faq__question\">What is an &quot;Accomodation Tax&quot;?<\/a>\n        <div class=\"block-faq__answer\" id=\"5-7\"><p>\u201cAccommodation taxe are levied on guests staying at accommodation facilities in certain areas.<br \/>\nThese taxes are used to fund tourism promotion projects.<br \/>\nThe accommodation tax is not included in the accommodation rates indicated on the reservation site.<br \/>\nPlease pay directly at the accommodation facility.\u201d<\/p>\n<p>\u203bThe conditions for application of the taxes are determined by each municipality. For details, please check each municipality\u2019s gazette or directly with the accommodation facility.<br \/>\n\u203bTaxes are subject to change or be newly established without notice.<br \/>\nWe appreciate your understanding in advance.\u201d<br \/>\n\u203bPlease contact the accommodation facility regarding the payment method of accommodation taxe and other taxes on site.<br \/>\n\u203bEven if you have already paid the accommodation fee by credit card in advance, you are required to pay an accommodation tax, bath tax, etc. on site in certain areas.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#5-8\" data-item-id=\"5-8\" class=\"block-faq__question\">What is a &quot;Bath Tax&quot;?<\/a>\n        <div class=\"block-faq__answer\" id=\"5-8\"><p><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;A \\&quot;bath tax\\&quot; is a tax imposed on visitors to hot springs that provides funds for the establishment of environmental sanitation facilities, well protection management facilities, fire-fighting facilities and other necessary establishments for fire-fighting, as well as for tourism promotion and the establishment and maintenance of tourism facilities.\\n\\nPayment of this bath tax is mandatory when staying in applicable establishments with hot springs, even if you do not use the hot spring facilities. The tax is between 150 to 250 yen (depending on region) per person per night.&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:14765,&quot;3&quot;:{&quot;1&quot;:0,&quot;3&quot;:1},&quot;5&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;6&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;8&quot;:{&quot;1&quot;:[{&quot;1&quot;:2,&quot;2&quot;:0,&quot;5&quot;:[null,2,0]},{&quot;1&quot;:0,&quot;2&quot;:0,&quot;3&quot;:3},{&quot;1&quot;:1,&quot;2&quot;:0,&quot;4&quot;:1}]},&quot;10&quot;:1,&quot;11&quot;:4,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;15&quot;:&quot;meiryo ui&quot;,&quot;16&quot;:11}\">A \u201cbath tax\u201d is a tax imposed on visitors to hot springs that provides funds for the establishment of environmental sanitation facilities, well protection management facilities, fire-fighting facilities and other necessary establishments for fire-fighting, as well as for tourism promotion and the establishment and maintenance of tourism facilities.<\/span><\/p>\n<p>Payment of this bath tax is mandatory when staying in applicable establishments with hot springs, even if you do not use the hot spring facilities. The tax is between 150 to 250 yen (depending on region) per person per night.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#5-9\" data-item-id=\"5-9\" class=\"block-faq__question\">About issuing receipts?<\/a>\n        <div class=\"block-faq__answer\" id=\"5-9\"><p>If you pay in advance, please contact customer support via the inquiry form after your stay.<br \/>\nFor local payments, please contact the property directly upon check-out.<\/p>\n<\/div>\n      <\/li>\n        <\/ul>\n  <\/div>\n     <div class=\"block-faq__category\">\n    <a href=\"#6\" class=\"block-faq__category-title\" data-category-id=\"6\">Membership<\/a>\n    <ul class=\"block-faq__lister\" id=\"6\">\n           <li class=\"block-faq__item\">\n        <a href=\"#6-1\" data-item-id=\"6-1\" class=\"block-faq__question\">Can I make a reservation without registering as a member?<\/a>\n        <div class=\"block-faq__answer\" id=\"6-1\"><p>Yes.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#6-2\" data-item-id=\"6-2\" class=\"block-faq__question\">Changing the &quot;email address&quot; registered when creating the account<\/a>\n        <div class=\"block-faq__answer\" id=\"6-2\"><p>We cannot meet your request.<br \/>\nPlease creat a new account with the amended email address.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#6-3\" data-item-id=\"6-3\" class=\"block-faq__question\">How do I change or withdraw my JAPANiCAN membership?<\/a>\n        <div class=\"block-faq__answer\" id=\"6-3\"><p>\u25a0 If you need to change your membership information, please do so through the following link.<br \/>\nhttps:\/\/www.japanican.com\/account\/profile.html<br \/>\n\u25a0 If you wish to change your login account (email address) or withdraw your membership, please contact customer support.<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#6-4\" data-item-id=\"6-4\" class=\"block-faq__question\">Notes on withdrawing membership<\/a>\n        <div class=\"block-faq__answer\" id=\"6-4\"><p>We cannot accept request to withdraw the membership for guests who have accommodated at a facility within the past four months (counting from the check-out day) or have future reservations. Please request again when time is due.<\/p>\n<\/div>\n      <\/li>\n        <\/ul>\n  <\/div>\n     <div class=\"block-faq__category\">\n    <a href=\"#7\" class=\"block-faq__category-title\" data-category-id=\"7\">Customer service<\/a>\n    <ul class=\"block-faq__lister\" id=\"7\">\n           <li class=\"block-faq__item\">\n        <a href=\"#7-1\" data-item-id=\"7-1\" class=\"block-faq__question\">About inquiries to our customer service.<\/a>\n        <div class=\"block-faq__answer\" id=\"7-1\"><p>For inquiries to our customer service, please select the option for your inquiry on the\u00a0<a href=\"https:\/\/www.japanican.com\/th-th\/info\/contact.html\" target=\"_blank\" rel=\"noopener\">Customer Support<\/a>\u00a0page and click \u201cShow more options.\u201d<\/p>\n<\/div>\n      <\/li>\n           <li class=\"block-faq__item\">\n        <a href=\"#7-2\" data-item-id=\"7-2\" class=\"block-faq__question\"> About posting reviews<\/a>\n        <div class=\"block-faq__answer\" id=\"7-2\"><p>Currently the function is not available.<\/p>\n<\/div>\n      <\/li>\n        <\/ul>\n  <\/div>\n  <\/section>\n\n\n\n<h2 class=\"wp-block-heading\">Notice<\/h2>\n\n\n\n<style type=\"text\/css\">\n\/*\u30a2\u30b3\u30fc\u30c7\u30a3\u30aa\u30f3\u5168\u4f53*\/\n.menu {\n  width: 100%;\n  padding: 10px 10px 20px;\n}\n.menu input {\n  display: none; \/*\u30c1\u30a7\u30c3\u30af\u30dc\u30c3\u30af\u30b9\u3092\u96a0\u3059*\/\n}\n\n\/*\u30d0\u30fc\u90e8\u5206*\/\n.menu label {\n  cursor :pointer;\n  display: block;\n  text-decoration: none;\n  color: #125775;\n  line-height: 1;\n  position: relative;\n  margin: 0 0 10px;\n  padding: 20px;\n  background-color: #fff;\nborder: solid 2px #1c89b7;\n}\n\n\/*\u958b\u3044\u305f\u3068\u304d\u306b\u8868\u793a\u3055\u308c\u308b\u90e8\u5206*\/\n.menu ul {\n  margin: 0;\n  padding: 0;\n  list-style: none;\n  margin-bottom: 1px;\n}\n\n.menu li {\n  height: 0;\n  overflow-y: hidden;\n  transition: padding-bottom 0.5s, padding-top 0.5s; \/*\u9589\u3058\u308b\u3068\u304d\u306e\u30a2\u30cb\u30e1\u30fc\u30b7\u30e7\u30f3*\/\n  -webkit-transition: padding-bottom 0.5s, padding-top 0.5s;\n  -moz-transition: padding-bottom 0.5s, padding-top 0.5s;\n  -ms-transition: padding-bottom 0.5s, padding-top 0.5s;\n  -o-transition: padding-bottom 0.5s, padding-top 0.5s;\n}\n#menu_bar01:checked ~ #links01 li,\n#menu_bar02:checked ~ #links02 li {\n  height: auto; \/*\u958b\u3044\u305f\u3068\u304d\u306b\u8868\u793a\u3055\u308c\u308bli\u306e\u9ad8\u3055*\/\n  opacity: 1;\n  background: #f1f1f1;\n  padding: 10px;\n}\n \/*\u958b\u3044\u305f\u3068\u304d\u306e\u4e0b\u306e\u4f59\u767d*\/\n#menu_bar01:checked ~ #links01 li:last-child,\n#menu_bar02:checked ~ #links02 li:last-child {\n  margin-bottom: 20px;\n}\n\n\/*\u9589\u3058\u305f\u72b6\u614b\u306e\u77e2\u5370\u63cf\u753b*\/\n.menu label:after{\n  content:\"\";\n  display:block;\n  width:8px;\n  height:8px;\n  border-top: #000 2px solid;\n  border-right: #000 2px solid;\n  -webkit-transform: rotate(135deg);\n  -ms-transform: rotate(135deg);\n  transform: rotate(135deg);\n  position:absolute;\n  left: 2%;\n  top: 0;\n  bottom: 15%;\n  margin: auto;\n}\n\/*\u958b\u3044\u305f\u72b6\u614b\u306e\u77e2\u5370\u63cf\u753b*\/\n.menu input[type=checkbox]:checked + label:after{\n  content:\"\";\n  display:block;\n  width:8px;\n  height:8px;\n  border-top: #000 2px solid;\n  border-right: #000 2px solid;\n  -webkit-transform: rotate(-45deg);\n  -ms-transform: rotate(-45deg);\n  transform: rotate(-45deg);\n  position:absolute;\n  left: 2%;\n  top: 7%;\n  bottom: 0;\n  margin: auto;\n}\n<\/style>\n\n\n\n<div class=\"menu\">\n  <input type=\"checkbox\" id=\"menu_bar01\" checked=\"\">\n  <label for=\"menu_bar01\">\u3000\u3000Notice of Revision of &#8220;Privacy Policy&#8221;<\/label>\n  <ul id=\"links01\">\n    <li>Thank you for using JAPANiCAN.com.<\/li>\n\n    <li>We have decided to partially revise the &#8220;Privacy Policy&#8221; set forth by JTB Corp.<br>Please use our JAPANiCAN services after you have carefully read and agreed to the revised &#8220;Privacy Policy.&#8221;<\/li>\n\n    <li>\u25a0Date of revision<br>Friday, March 1, 2024<\/li>\n\n    <li>*The revised &#8220;Privacy Policy&#8221; as of March 1, 2024, will be posted on our website on the same day.<br>Please use our JAPANiCAN services after you have carefully read it.<br> <a href=\"https:\/\/www.japanican.com\/content\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.japanican.com\/content\/privacy-policy\/ <\/a>(English)<\/li>\n<li>Please click <a href=\"http:\/\/wpjapanicanprd.wp.agoda.com\/wp-content\/uploads\/2024\/02\/Privacy-Policy-for-JAPANiCAN.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a> (PDF:307KB) for the revised &#8220;Privacy Policy&#8221; as of March 1.<\/li>\n    <li>Thank you for your continued support of JTB.<\/li>\n \n<li>\u25a0Main points of revision<br>\u25c63. Provision of personal information to third parties<br>\u30fbWe have added the following to the list of purposes for providing information to government agencies, investigative organizations, and business partners: &#8220;To resolve disputes or to protect property or any other rights of JTB Corp or our group companies or any third parties.&#8221;<br>\u30fbWe have added the description of provision of hashed (\u201chash\u201d means processing of converting them into irregular character strings) customer data to advertising distribution companies and\/or related service providers.<\/li>  \n \n<li>\u25c68. Safety control measures<br>\u30fbThe latest security control measures have been reflected on each item.<\/li>\n \n<li>In addition to the above, unified notation, clarification of descriptions, and minor modifications have been made.<\/li>\n  <\/ul>\n<\/div>\n<div class=\"menu\">\n  <input type=\"checkbox\" id=\"menu_bar01\" checked=\"\">\n  <label for=\"menu_bar01\">\u3000\u3000Notice of revision of Terms of Use for JAPANiCAN.com<\/label>\n  <ul id=\"links01\">\n    <li>Thank you for using JAPANiCAN.com.<\/li>\n<li>Effective from Thursday, February 22, 2024, we will revise Terms of Use for JAPANiCAN.com and Terms of Use for &#8220;Prearranged Accommodation with Payment on Site Service.&#8221; <\/li>\n<li><\/li>\n    <li>\u25c6Main Points of Revision<\/li>\n<li>\u3010Terms of Use for JAPANiCAN.com\u3011<\/li>\n     <li>Addition of the following:<\/li>\n     <li>-0. Definition, 1.Common matters regarding the use of the site<\/li>\n     <li>\u30fbInformation on prohibited items and our response to violations, claims for damages, and contents related to dispute resolution.<\/li>\n     <li>\u30fbExplanation of exchange rate differences that may occur with credit cards at the time of cancellation of arranged travel agreement in case of payment in advance.<\/li>\n     <li>-Terms and Conditions for Coupons<\/li>\n         <li>\u30fbTerms and Conditions for Coupons<\/li>\n     <li>\u3010Terms of Use for &#8220;Prearranged Accommodation with Payment on Site Service&#8221;\u3011<\/li>\n     <li>-Article 9 (Change in the contract detail and termination at the discretion of Customers)<\/li>\n    <li>\u30fbAddition of explanation of payment of consumption tax, service charge, etc. on accommodation fees.<\/li>\n    <li> -Article 11 (Payment of accommodation fees)<\/li>\n    <li>\u30fbAddition of information on registration of credit card information at the time of reservation and how cancellation fee will be collected when it is incurred.<\/li>\n<li><\/li>\n    <li>Please refer to the PDF files below for the new Terms of Use.<\/li>\n<li><a href=\"http:\/\/wpjapanicanprd.wp.agoda.com\/wp-content\/uploads\/2024\/01\/Terms-of-use-for-JAPANiCAN.com_.pdf\" target=\"_blank\" rel=\"noopener\">Terms of Use for JAPANiCAN.com (Effective from February 22, 2024)<\/a><\/li>\n<li><a href=\"http:\/\/wpjapanicanprd.wp.agoda.com\/wp-content\/uploads\/2024\/01\/terms-of-use-for-JAPANiCAN.com-2.pdf\" target=\"_blank\" rel=\"noopener\">Terms of Use for &#8220;Prearranged Accommodation with Payment on Site Service&#8221; (Effective from February 22, 2024)<\/a><\/li>\n<li><\/li>\n<li>Thank you for your continued support of JAPANiCAN.com.<\/li>\n<\/ul>\n<\/div>   \n<div class=\"menu\">\n  <input type=\"checkbox\" id=\"menu_bar01\" checked=\"\">\n  <label for=\"menu_bar01\">\u3000\u3000[Caution] Please be alert of a fake app of JAPANiCAN.com<\/label>\n  <ul id=\"links01\">\n    <li>Thank you for using JAPANiCAN.com.<\/li>\n    <li>We have recently confirmed that a fake mobile application using the name and logo (including similar logos) of JAPANiCAN.com, a website developed by our company for inbound travel to Japan, has been distributed by a company that has absolutely no relationship with us as the website operator.<\/li>\n    <li>As of May 18, 2023 now, JAPANiCAN.com has not distributed any mobile apps.<\/li>\n    <li>Please be on alert not to download the fake mobile app.<\/li>\n    <li>If you have installed the fake mobile app by mistake, please uninstall it immediately before operating it or registering.<\/li>\n    <li>If you have suffered any damage as a result of installing the application, please contact the police or relevant authorities in your country.<\/li>\n  <\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ Notice \u3000\u3000Notice of Revision of &#8220;Privacy Policy&#8221; Thank you for using JAPANiCAN.com. We have decided to partially revise the &#8220;Privacy Policy&#8221; set forth by JTB Corp.Please use our JAPANiCAN services after you have carefully read and agreed to the revised &#8220;Privacy Policy.&#8221; \u25a0Date of revisionFriday, March 1, 2024 *The revised &#8220;Privacy Policy&#8221; as of &hellip; <a href=\"https:\/\/wpjapanicanprd.wp.agoda.com\/th-th\/content\/faq\/\">Continued<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":2650,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"views\/template-blank.blade.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2780","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Japanican<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wpjapanicanprd.wp.agoda.com\/th-th\/content\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"th_TH\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Japanican\" \/>\n<meta property=\"og:description\" content=\"FAQ Notice \u3000\u3000Notice of Revision of &#8220;Privacy Policy&#8221; Thank you for using JAPANiCAN.com. 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