ดีเยี่ยม”

Communication in English was very difficult. Staffs were willing to help. However, when it were difficult, we always had been the last customers they served

ดีเยี่ยม”

We stayed in the Japanese style room with private onsen on 7th floor.The room was good but the private onsen was superb.

ดีเยี่ยม”

Great service at the front door. No non-smoking room available; room smelled heavily of stale cigarettes. Private onsen in room was beautiful; great view of snowy mountain. Room was very accommodating and spacious. Well supplied with all amenities. Pub

โอเค”

Low C/P..food quality was mediocre for the price. Osen is dark with no view.

ยอดเยี่ยม”

+ Excellent service from the start, when we were received at the entrance, to the time we checked out. + Hotel catered to our needs accordingly with initiative (eg. assigning English-speaking staff before we even asked for one) - Private bath needed

ยอดเยี่ยม”

Good hotel good service

ดี”

Love and hate experience. Enjoyed my stay except when trying to confirm my bus reservation leaving the hotel to Sapporo station, the gentleman at the front desk (the only person at the front desk on Feb 20-22, 2017, @ around 9:00-10:00am) simply refused t

ดีเยี่ยม”

Very good kaiseiki dinner and Japanese buffet breakfast! Concierge was very helpful and staff on duty can speak English!

ดีเยี่ยม”

For me, one word about this Onsen Hotel - SPLENDID. Service is good and customer orientated. Dinner was great, the best meal i had during my 12 days trip in Hokkaido. The only slight minus point would be the Onsen, it seems to be a bit old, perhaps a littl

ยอดเยี่ยม”

Excellent and efficient service, guests are valued as they should be.Will definitely visit again