Hotel Neuschloss Otaru

[Notice of Change in Restaurant Hours]
Restaurant hours will be changed for the period below.
Check-ins from Apr. 1 to Apr. 24, 2026 (until breakfast on Apr. 25)
Breakfast 07:30 - last order 09:30, closes at 10:00
Dinner 17:30 - last order 20:30, closes at 21:30
Regular Hours:
Breakfast 07:00 - last order 09:30, closes at 10:00
Dinner 17:00 - last order 20:30, closes at 22:00


Work will be conducted on the rock bath on the B1F large communal bath facility.

Due to this, from Mar. 30 to Apr. 23, only the cypress bath will be available.

Available Hours: *Scheduled
15:00 - 02:30 (26:30)
05:00 - 10:30

Use by male and female guests will be alternated every 2 and a half hours.
Lodging staff would like to apologize to guests for any inconvenience, and asks for their understanding.


[Food Allergies] For guests with food allergies who wish to make special requests: Please fill out the food allergy form from the Hotel Neuschloss Otaru official website and indicate any allergies between 2 months to 3 days prior to the date of accommodation.


[Housekeeping] Housekeeping will be simplified for 2-night and 3-night stays. (For those who would like regular housekeeping, a fee of JPY 1,100 per room will be required. ) Affected guests will be informed at check-in. For guests staying 4 or more nights, cleaning will be free of charge on the 4th night.


WiFi internet access available for use in the lobby area.