For guests arriving via public transportation, a shuttle will be sent to pick you up at the nearest bus stop or station.
It travels to either the Palace Hotel Hakone-mae bus stop for the Hakone Tozan Bus or Hakone Ropeway’s Ubako Station.
When you arrive at either site on the day, please contact the lodging.
The shuttle service is limited until 17:00.

・Bookings for children under 11 years of age are not accepted.
・Please note that food allergy requests made in advance may be accommodated, but there are no vegetarian or gluten-free meals available.
・Please make sure to check in by 17:00.
Note that dinner will not be prepared and refunds will not be issued for guests who arrive late.
・All rooms have a semi open-air bath and shower booth. There is no large communal bath on site, so please enjoy using the guest room bath.
・All rooms are non-smoking.

[Service]
After arrival, guests will be seated on a comfortable sofa to conduct check-in procedure. From the terrace, enjoy a view of Mt. Fuji on clear days while sipping a welcome drink.

[Meal]
Savor a delicious meal in the relaxing atmosphere of a private dining room. Look forward to tasting premium wagyu beef! Take a bite of this quality beef prized for its rarity. The menu changes every two months.

[Hot Spring]
All rooms have a semi open-air bath with Bijin-no-Yu hot spring water that naturally flows from the source. The cypress tub is quite fragrant. Take a relaxing soak while taking in the view of Mt. Fuji or the outer crater rim.

[Guest Room]
○ Free drinks in the guest room fridge (juice, tea, beer, natural water)
○ Italian brand illy espresso machine
○ Wi-Fi & LAN in all guest rooms
○ Audio system in all guest rooms