하코네 고라온천 유메노유 Hakone Gora Onsen Yumenoyu / 箱根強羅温泉 夢の湯

하코네 고라온천 유메노유 리뷰

Total Score

2.01개 리뷰에 대한 평점

재패니칸에 남겨주신 고객님들의 리뷰입니다.

평점

객실 : 2.0 서비스 : 1.0
식사 : 1.0 온천(목욕) : 2.0
위치 : 3.0 이동 : 3.0

1

BPremack

남성 / 30-39세 / 미국

부부

2.0
객실 : 2.0 서비스 : 1.0
식사 : 1.0 온천(목욕) : 2.0
위치 : 3.0 이동 : 3.0
리뷰 작성일 2018/06/09 숙박일 2018/05/16 식사 조식 포함
객실타입 다다미 객실


7th trip to Japan. Visited 5 hotels/ryokan over 3.5wk stay. Yumenoyu was most expensive yet had lowest quality facilities and services.

Pros:
Spacious room with en suite small private bath, toilet and vanity
Limited mountain view
Reasonable walk from Gora Station

Cons:
NOT a ryokan, despite marking and price
Breakfast was consistently poorly prepared with sub-standard ingredients, final meal gave us food poisoning
Low quality bedding/futon
Communal onsen was cramped, poorly lit, in need of repair, and needed cleaning
All public spaces (hallways, stairs, lobby) were worn and in need of repair/renovation
Staff failed to provide paid-for services on multiple occasions (garbage, towels, etc)
No cleaning service or replacement linens over 7 day stay
Staff lacked hospitality training/experience, were suited to western B&B rather than $300/night hotel/ryokan
Smoking area was unavoidably located directly in front of only entrance
Poor wi-fi speed and connectivity

1

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