Very conveniently located to tour around Owakudani - lake Ashi - Hakone Village. However, it can be a lengthy journey from Narita if you are only planning to enjoy spa and food. A warm welcome followed by excellent service through out the stay. Most staff command sufficient level of English and willing to help - I have stayed in other Ryokans in Hakone and it can be a challenge if you don't speak Japanese. Very good spa facilities including private spa available to book subject to additional charge.