At the hotel, one staff member will take care of guests from their pickup to their departure.
During check-in, the staff member will lead guests to their room. And during their in-room dinner, the staff member will bring out freshly prepared dishes in sync with the guests' eating pace.

Each guestroom is equipped with a TV, a refrigerator, an air conditioning unit, bath, shower, and toilet.
For guestrooms, there are rooms on both the Japanese garden side and Unzen Jigoku side of the hotel, and each room faces either view.
From the guestrooms on the Japanese garden side of the hotel, guests can see the natural landscape throughout the four seasons.
From the guestrooms on the Unzen Jigoku side of the hotel, guests can look down on Unzen Jigoku with all of its intensity.

The milky white sulfur hot spring is famous as a hot spring with beautifying effects for the skin.
The hot spring is located on the 1st floor.
The indoor baths include a men's open-air bath, a women's open-air bath, and a family bath (40-minute session free).
From check-in to check-out, guests can use the baths any time throughout the night.

For dinner, guests will be served a creative kaiseki course meal which features fresh seafood caught every morning.
This meal is an original kaiseki course meal that is prepared with local ingredients and the hotel's traditional broth, which has been passed down through generations.
Dinner will be served to guests in the comfort of their room.

Guests that stay at this hotel will be able to use the free Wi-Fi available throughout the hotel.