Good”

Service was poor at best. Arrived 30minutes early and tried to ask if we could check in but counter staff curtly pointed to a sign that said "Check-in at 2pm" and told us to take a seat. On a separate occasion, we asked if they could tidy up the room but w

Exceptional”

Large hotel a few minutes away from Toyako Onsen bus terminal. Room in good condition without any noticeable smell despite being a smoking room. Lake view sees nightly fireworks. Food options good for breakfast and dinner. Large variety of baths available.

Exceptional”

Nice hotel. I booked the smoking room but I didn't feel it. The room's very nice. Shuttle bus between the hotel and JR Station's very impressed. Staff's very nice. See you again.

Exceptional”

One of our favourite ryokan hotel in lake toya! This is the 2nd time we are staying here ( 1st time 8years ago), Notting changed, time just stand still! Checked in on 10 June for 2 nights were very surprised that they upkeep the place so well and service s

Very good”

Spacious room for 4 and the food was good. A group of twelve of us truly enjoyed the onsen, food and sightseeing in Lake Toya

Good”

The hotel provides a complimentary bus to and back from the train station which is very helpful. Everything is fine except the food, as we thought it was a ryokan stay but the food was not to our expectation.

Excellent”

worth the value. hotel staff was well converse in mandarin and helpful. great view of lake toba from room

Excellent”

a hot spring hotel with great view servicing nice meal. good hotel staffs with well verse of mandarin. hassle free check in and out.

Excellent”

The hotel is good so far. But it's unfair to be charged the Onsen Fee that I was not told have to pay it even I don't use it.

Above average”

Dinner food are Salty

Excellent”

酒店門口就是道南巴士站櫻町，非常方便，房間都是面湖，很舒服，浴場很大，唯一就是食物比較普通，有點失望。

Exceptional”

The staff is very friendly, and nowaday there are alotz of chinese speaking staff to attend to foreigner who are not Japanese. The attendance staff will bring the guest to their room and explain the facility in the rooms, and informed us that there are fir

Exceptional”

Great hotel with even better "In-room dining". We loved this experience. The hotel offers great views and pleasant onsen. God value for money. Breakfast was just ok but still the whole experience was great. Free car parking. Great location. We recommend. N

Excellent”

We stayed as a couple in the Japanese-style Room. The room is showing some aging signs but it was not too bad. It's very clean (as expected of hotels in Japan), and has a magnificent view of Lake Toya out of the window from the room. In the morning, there

Very good”

Hotel is slightly old but the service by the staff made the stay enjoyable. They even had the practice of sending the guests off by waving the flag of that country of the guest. It was a nice gesture

Excellent”

My group of 4 friends choose this hotel as there is a hotel shuttle bus pickup from Toya Jr stn. We stayed at the top floor and the view from the room was fantastic, saw rainbows whole afternoon and fireworks at night. The onsen, public bath, was good an

Exceptional”

Staff were attentive and helpful. View from the room was awesome. Dinner was great and the nightly fireworks completes the day. Will love to go back again.

Very good”

The size of room is ok. Futon mattress is too hard to sleep on. Nice hot baths.

Exceptional”

A good size room with a good view of the lake and fireworks ( during summer). Staff speaks limited English but we were lucky there were interns from Taiwan that spoke mandarin. Its one of the more affordable hotel in the vincinity but the food served were

Very good”

Old-fashioned hotel with all the basic amenities. Booked a western/Japanese style room for 5 pax which comes with a private bathroom. Lake view from room is amazing. However, room is slightly warm as it seems that air-condition is not available in the mont