Shikotsu-ko Tsuruga Resort Spa Mizu no Uta
Gold star ratings are provided by partner site to reflect the comfort, facilities, and amenities you can expect.
Highlights
Facilities
Free parking
Bar
Shuttle service
Large indoor bath
Pets allowed
Open-air bath (non-mixed)
Bath
Laundry

4.0
“The food and the atmosphere in the hotel were great.”
The entrance to the parking lot was difficult to find, and moreover, the information sign at the entrance was placed so far out of the way that large vehicles were likely to scrape by. The atmosphere in the lobby was very nice. We heard an explanation of the use of the hotel in our room. It was polite and good, but I was not informed of the time change for renting a pillow, nor was the time changed on the pamphlet, so I could not rent one. I was disappointed because I was looking forward to it. When I booked the room, there was a choice between "with view and without view" and the one with view was cheaper, but even though I chose the one without view, I could not see the lake from the room. The hotel staff told us that due to the structure of the hotel rooms, we could not see the lake unless we had a room on the far end of the hotel. If this is the case, then why not put a notice on the website when you book a room, informing you that you will not be able to see the lake if your room is not at the tip of the building? Moreover, we could see people getting on the elevator from our room. The food and bath were good.
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