Acceptable”

breakfast was awful, outdoor onsen water temperature was very low, we were cold sitting inside this onsen.

Exceptional”

perfect!!

Good”

No shuttles after 6 pm. we had to catch a cab from New Chitose Airport it came out to about $9. The staff is very friendly and accommodating. The Onsen were very beautiful and relaxing.

Exceptional”

Amazing lakeside ryokan. We went during the winter, and the view of the lake from our room was beautiful. Both the quality and quantity of the kaiseki dinner surpassed our expectations. Watching the sun rise over the snowy mountains in the outdoor hot spri

Acceptable”

Of all the onsens that we have been to and by this I mean we have been to over forty five onsen. This onsen has been the biggest disappointment as far as food, rooms with no bath, conditions to hotel really in need of a total renovation, the outdoor onsen

Exceptional”

Great location with nice views of the lake. The building itself is rather tired but the room was clean and tidy

Excellent”

Overlooking Lake Shitkotsu and the mountain from the outdoor onsen is really spectacular. A good experience having to have private dinner in the room instead of the hall

Excellent”

It was my first experience in a Ryokan and this was a good choice. The location is very good and evocative, just on the lakeshore. The room is well furnished and the atmosphere is quite traditional. The dinner was great even if only the water was included

Excellent”

The location is beautifull, facing the lake, surrounded by nature. The facilities are old though and could do with some renovation. Especially the outdoor bath was disappoining: old and uncared for. The indoor facilities, washing and changing room, were ex

Exceptional”

Friendly staff crew, well-supplied toilets, prompt service and beautiful lake view.

Above average”

The food was disappointing, we are a group of 7 we paid around S$180 each for Japanese kaseki dinner but it turned out to be a fusion set with hotdog sausages, marsh mellows and the barbecue fish was so salty. Worst we had to barbecue ourselves and no serv

Exceptional”

Love this place! If you're looking for the authentic Japanese experience then this is it. Food was amazing, service was impeccable and the views were just beautiful.

Excellent”

We loved marukoma ryokan. Its situated a bit further from lake shikotsu town but they provide free shuttle to the ice festival at 1630. The lake view rooms are fantastic with great view of the lake and mountain. Kaiseiki dinner was tasty with free plum win

Very good”

The rotemburo next to the lake is not ideal for soaking. Once you are inside the water, you can't see the lake and all you see is the stone wall in front. So it is not worth walking all the way to this bath. In fact, the open-air bath just outside the i

Very good”

I've read reviews about the Ryokan being old and not well furnished. But I felt that that was the beauty of the Ryokan. In fact, though it was a small Ryokan, the rooms were well maintained, and the service was impeccable. The front desk staff explained in

Very good”

A gem of an establishment that I will return to in a heartbeat. A perfect escape from our present modern-day bustle, with such a unique old-world charm and a team of wonderfully dedicated and earnest staff. They truly deserve to be named the heroes of this

Excellent”

The place was beautiful and the hot spring was really nice. The only problem is we can only get there by bus and there is only 1 bus and it only operates like 5 times in a day, so we have to make sure we ride on the bus. If not, than the only way to get th

Exceptional”

Mr room facing the Lake Shitkosu and the distant Mount Tarumae. Serene and uniquely beautiful. The Ryokan is old but kept clean and tidy and very presentable. No problem in parking. All the hotel staff are so polite, helpful and smiley. Service is awesome.

Exceptional”

This ryokan was absolutely amazing. It's just on the side of the lake and it's perfect for relaxing. Also the buses proposed by the hotel are perfect if you want to go on the other side of the lake and staff is really nice! Hot springs are also really nice

Good”

Got a room facing the lake and is indeed nice. The Onsen is nice too. However the food isn't satisfactory. Front desk service is not bad but the in room serving for food isnt really that nice. Stayed there mainly because wanted to visit the Lake Shikotsu I