Very good”

I enjoyed my stay. One downside we faced was not being able to communicate in Japanese, hence we were not aware that shuttle services were available to the hotel, hence it was a pretty tedious journey getting there. However, as soon as we arrived at the ho

Exceptional”

What an amazing place, one of the best places i've ever stayed in my life!!

Exceptional”

Everything is great

Excellent”

As advertised. Like most of Japan room feels dated and needs refreshing. But shuttle from the subway was very useful and prompt, the in-room hot tubs were great, the breakfast buffet of Japanese food was good and the view of the lake was great.

Exceptional”

It's fantastic. We highly recommend to you. The room was so nice, We could enjoy the lake view when having the hot spring in the room. The service was great too, they arranged the private VIP room for us for dinner and breakfast. We ordered the Kaiseki cui

Exceptional”

Possibly one of the best we've ever stayed, spacious room that comes with an open-air bath and magnificent view of Lake Biwa! Location may seem out of place but worth a visit. There were restaurants and a convenience store nearby so it's not a problem to b

Exceptional”

This is the best hotel we stay in our 10 day trip in Japan. The beautiful scenery, the relaxing onsen, the sumptuous breakfast (you BBQ different type of fishes and the rest of buffet makes us so full we skip our lunch) make this ryokan hotel truly a 5-sta

Exceptional”

The staff were wonderful and very helpful during our stay. The room was beautiful and extremely comfortable! When we left there was a shuttle ready and waiting to take us to the station, it was a wonderful hotel.

Very good”

good for Japanese culture experience

Good”

房間及風吕十分好，但是食物味道十分差

Exceptional”

風呂有點髒

Exceptional”

Service is the best Environment around the hotel is excellent Room and facilities are very good I enjoyed staying there super much.

Above average”

私人風呂較小,沒有其他娛樂除左泡湯外,所以有點無聊,不過酒店職員有善有禮貌,熱心幫助旅客。

Exceptional”

環境優美,服務一流

Above average”

Good Room. Service OK. Location is not so good, almost nothing around the area!? Dinner no good at all, expense price, but only the Rice is tasty. Quality of food just fair enough but not worth the price, I might have much better dinner at that price in ma

Excellent”

不錯

Exceptional”

Very good experience.

Excellent”

綠水亭有許多房型有配備房內的露天風呂，萬葉算最高價的，位於一樓，僅有三間，缺點是如欲享受琵琶湖美景，需要稍微注意湖畔旁路人的視線，另外建議於飯店內就穿著飯店的浴衣，一早的烤魚很新鮮很好吃，穿著浴衣就可避免燒烤味染上衣物。

Excellent”

溫泉風呂非常令人驚豔，還有優雅面湖景的休息室，24小時可使用，並提供數種免費飲料

Very good”

房間算乾淨，空間兩個人剛剛好，酒店事前沒有告訴我們晚上會有服務人員進來鋪床，我們吃完晚飯回房間看到兩個床鋪嚇了一跳。餐廳環境很舒適，我們晚餐點了近江牛，但是當晚的牛肉太肥了，反而早餐的烤魚很不錯。 值得一讚是酒店職員服務都很好，很有禮貌。 有一點非常不滿，就是半夜我們被濃烈的煙味弄醒，估計是隔壁房間抽煙經過通風管道進入我們房間。