Gold star ratings are provided by partner site to reflect the comfort, facilities, and amenities you can expect.
Free parking
Bar
Shuttle service
Large indoor bath
Elevator
Fax
Shared toilet
In-room emergency alarm
Location rating score
| Service | 4.2 |
| Number of restaurants | 1 |
| Location rating | 4.1 |
| Closest airport | Okadama Airport (OKD) |
| Distance from airport | 33.5 km |
From the bath in guestrooms, guests can gaze out at the romantic sunset, fisherman's fires or the sunrise below. The restaurant here uses fresh ingredients in its creative array of full-course French cuisine.
Excellent4.1
Location
For anything that's not mentioned on this page, please directly ask the property.
[Food Allergies] For guests with food allergies who wish to make special requests: Please fill out the food allergy form from the Hotel Neuschloss Otaru official website and indicate any allergies between 2 months to 3 days prior to the date of accommodation.
[Housekeeping] Housekeeping will be simplified for 2-night and 3-night stays. (For those who would like regular housekeeping, a fee of JPY 1,100 per room will be required. ) Affected guests will be informed at check-in. For guests staying 4 or more nights, cleaning will be free of charge on the 4th night.
WiFi internet access available for use in the lobby area.
All ratings and comments on JAPANiCAN are from verified guests who must complete a stay before submitting a review.
Reviews are provided by verified guests of JAPANiCAN.com and Rurubu Travel, both trusted brands from JTB Corp.
4.4
They upgraded my room !! it was my first visit to Otaru & also this hotel !! It's amazing!! Staff are all well communicate in English & very friendly in assisting & explaining everything for you. They also provide free shuttle van from Otaru station to t
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4.9
Our stay in Neuschloss was largely positive. The staff and service were outstanding, even by Japanese standards, and their level of English was better than most. The food for breakfast was immaculate, high-end, well-prepared, and oishi. Our in-room onsen w
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3.7
Room is not as big as I thought especially we were 4 of us, we asked for a room change since the view was not a full seaview but no luck although the hotel tried their best. Dinner was unexpected western which not showed when I visited the hotel website, d
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3.7
We had a great time. The room is big. The view from the room was amazing.
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Bar
Car park
4.9
“Exceptional”
Oceanview was obstructed by building rooftop. Other than that, my stay was amazing!
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