Hotel Neuschloss Otaru
Gold star ratings are provided by partner site to reflect the comfort, facilities, and amenities you can expect.
Highlights
Facilities
Car park
Bar
Shared acccessible toilet
Slope at entrance
Elevator for wheelchair
In-room emergency alarm for hearing impaired
Handrails in stairs and hallways
Fax
Exceptional”
Oceanview was obstructed by building rooftop. Other than that, my stay was amazing!
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Excellent”
They upgraded my room !! it was my first visit to Otaru & also this hotel !! It's amazing!! Staff are all well communicate in English & very friendly in assisting & explaining everything for you. They also provide free shuttle van from Otaru station to t
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Exceptional”
Our stay in Neuschloss was largely positive. The staff and service were outstanding, even by Japanese standards, and their level of English was better than most. The food for breakfast was immaculate, high-end, well-prepared, and oishi. Our in-room onsen w
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Very good”
Room is not as big as I thought especially we were 4 of us, we asked for a room change since the view was not a full seaview but no luck although the hotel tried their best. Dinner was unexpected western which not showed when I visited the hotel website, d
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Very good”
We had a great time. The room is big. The view from the room was amazing.
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