Exterior view, Hotel Neuschloss Otaru in Otaru
Ocean Front Double Suite with Scenic View Bath - Guestroom, Hotel Neuschloss Otaru in Otaru
Lobby, Hotel Neuschloss Otaru in Otaru
Hotel Neuschloss Otaru
Hotel Neuschloss Otaru
Exterior view, Hotel Neuschloss Otaru in Otaru
Exterior view, Hotel Neuschloss Otaru in Otaru

4.2

Excellent

66 reviews

66 reviews

View map

4.5

Exceptional

Location rating score

Parking
Lowest price includes
Popular landmarks
Otaru Aquarium
360 m
The Site of Temiya Line
4.4 km
Sankaku Market
4.5 km
Otaru Denuki Koji
4.5 km
JR Otaru Station
4.6 km
Closest landmarks
Shukutsu Panorama Observation Deck
150 m
Otaru Aquarium
360 m
Otaru Kihinkan
660 m
Hiyoriyama Lighthouse
670 m
Otaru Nishin Goten
680 m

Hotel Neuschloss Otaru

3-282 Shukutsu, Otaru-shi, Otaru, Otaru, Japan, 047-0047 - View map
Highlights

400 meters to Otaru Aquarium

Bar

Vending machine

Room service

Massage

Facilities

Car park

Free internet access

Baby cot

Bar

Room service

Vending machine

Shared acccessible toilet

Slope at entrance

Service4.4
Number of restaurants1
Location rating4.5
Closest airportOkadama Airport (OKD)
Distance from airport33.5 km

Rooms available at Hotel Neuschloss Otaru

Ocean Front Royal Suite with Scenic View Bath
...
  • Room size: 89 m²
  • Ocean
Please provide dates to see prices.
Ocean Front Double Suite with Scenic View Bath
...
  • Room size: 66 m²
  • Ocean
Please provide dates to see prices.
Twin Suite with Scenic View Bath
...
  • Room size: 66 m²
  • Ocean, Harbor and Night
  • 2 semi double beds
Please provide dates to see prices.
Ocean View Japanese/Western-style Room with Scenic View Bath (Type B)
...
  • Room size: 38 m²
  • Ocean and Harbor
Please provide dates to see prices.
Ocean View Twin Room with Scenic View Bath (Type B)
...
  • Room size: 34 m²
  • Ocean, Harbor and Night
  • 2 semi double beds
Please provide dates to see prices.
Ocean View Junior Double Suite with Scenic View Bath
...
  • Room size: 62 m²
  • Ocean, Mountain and Night
Please provide dates to see prices.
Ocean Front Twin Room with Scenic View Bath (Type A)
...
  • Room size: 38 m²
  • Ocean
  • 2 semi double beds
Please provide dates to see prices.
Room
...
  • Room size: 54 m²
  • Ocean and Harbor
Please provide dates to see prices.
Ocean Front Barrier Free Japanese/Western-style Room with Scenic View Bath
...
  • Room size: 52 m²
  • Ocean
Please provide dates to see prices.
Ocean Front Wide King Double Room with Scenic View Bath
...
  • Room size: 38 m²
  • Ocean
  • 1 super king bed
Please provide dates to see prices.
Overall rating:

4.2

Excellent
66 reviews
Location
4.5
Room comfort and quality
4.4
Service
4.4
Read all reviews >
More about Hotel Neuschloss Otaru Exterior view

More about Hotel Neuschloss Otaru

From the bath in guestrooms, guests can gaze out at the romantic sunset, fisherman's fires or the sunrise below. The restaurant here uses fresh ingredients in its creative array of full-course French cuisine.

Show less

Amenities and facilities

Languages spoken
  • English
Accessibility
  • Braille support in public spaces
  • Elevator for wheelchair
  • Gravel path at entrance
  • Handrails in stairs and hallways
  • In-room emergency alarm
  • In-room emergency alarm for hearing impaired
  • In-room toilet and bathtub with handrails
  • Shared acccessible toilet
  • Sign-language support at reception
  • Slope at entrance
  • Wheelchair
  • Wheelchair accessible
Internet access
  • Free internet access
  • Internet access – wireless
Things to do, ways to relax
  • Massage
Dining, drinking, and snacking
  • Bar
  • Room service
  • Vending machine
  • Western cuisine
Swimming & soaking
  • Large indoor bath
Services and conveniences
  • Computer
  • Fax
Getting around
  • Car park [free of charge]
  • Car park [indoor]
  • Car park [outdoor]
  • Shuttle service (reservation required)
For the kids
  • Baby cot
Available in all rooms
  • Bathrobes
  • Bath towel
  • Bathtub
  • Hair dryer
  • Refrigerator
  • Toilet
  • Toothbrush
  • Towels
  • Western-style toilet

Hot spring Information

Hot water type
  • Hot tap water bath

Hot spring on site

Indoor public bath (Mixed)
  • Capacity
    15 persons
  • Opening hours
    11:00~00:00
  • Number of bathtubs
    1
  • Bath style
    Japanese cypress
Indoor public bath (Mixed)
  • Capacity
    15 persons
  • Opening hours
    11:00~00:00 and 05:00~09:00
  • Number of bathtubs
    1
  • Bath style
    Stone

Location

3-282 Shukutsu, Otaru-shi, Otaru, Otaru, Japan, 047-0047
Excellent
Location

4.5

Airports
  • Okadama Airport (OKD)
    33.5 km
  • New Chitose Airport (CTS)
    75.1 km
Public transportation
  • Otaru Train Station
    4.6 km
  • Otaru
    4.6 km
Hospital or clinic
  • Kinikyo Otaru Clinic
    4.2 km
Shopping
  • Sankaku Market
    4.5 km
Convenience store
  • Seicomart
    2.1 km
Cash withdrawal
  • ATM
    930 m

What's nearby

Popular landmarks
  • Otaru Aquarium
    360 m
  • The Site of Temiya Line
    4.4 km
  • Sankaku Market
    4.5 km
  • Otaru Denuki Koji
    4.5 km
  • JR Otaru Station
    4.6 km
  • Otaru Miyakodori Shopping District
    4.6 km
  • Otaru Museum, Bank of Japan
    4.6 km
  • Otaru Orgel Museum 2nd Building Antique
    5.2 km
  • Marchen Intersection
    5.2 km
  • Mt.Tengu
    7.8 km
Nearby landmarks
  • Shukutsu Panorama Observation Deck
    150 m
  • Otaru Aquarium
    360 m
  • Otaru Kihinkan
    660 m
  • Hiyoriyama Lighthouse
    670 m
  • Otaru Nishin Goten
    680 m
  • Mount Shimoakaiwa
    830 m
  • Mount Akaiwa
    2.1 km
  • Temiya Park
    2.6 km
  • Temiya Cave
    2.8 km
  • Yunohana Otaru Onsen
    2.8 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Others

    For anything that's not mentioned on this page, please directly ask the property.

    Some helpful facts

    Check-in/Check-out
    • Check-in from15:00
    • Check-out until11:00
    The property
    • Number of restaurants1
    • Opened in 1968
    • Most recent renovation2003

    Property announcements



    WiFi internet access available for use in the lobby area.

    Reviews of Hotel Neuschloss Otaru from verified guests

    4.2
    Excellent
    Location4.5
    Room comfort and quality4.4
    Service4.4
    Access3.7
    High score for Otaru
    Showing 55 comments from actual guests
    123
    4.9
    Kevin from United States
    Solo traveler

    Exceptional”

    Oceanview was obstructed by building rooftop. Other than that, my stay was amazing!

    Reviewed September 19, 2019

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    4.4
    forevai from Malaysia
    Group

    Excellent”

    They upgraded my room !! it was my first visit to Otaru & also this hotel !! It's amazing!! Staff are all well communicate in English & very friendly in assisting & explaining everything for you. They also provide free shuttle van from Otaru station to t

    Reviewed April 07, 2018

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    4.9
    Japano-phile from United States
    Couple

    Exceptional”

    Our stay in Neuschloss was largely positive. The staff and service were outstanding, even by Japanese standards, and their level of English was better than most. The food for breakfast was immaculate, high-end, well-prepared, and oishi. Our in-room onsen w

    Reviewed January 03, 2018

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    3.7
    SumSum from Hong Kong SAR, China
    Group

    Very good”

    Room is not as big as I thought especially we were 4 of us, we asked for a room change since the view was not a full seaview but no luck although the hotel tried their best. Dinner was unexpected western which not showed when I visited the hotel website, d

    Reviewed April 20, 2017

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    3.7
    Ai from United States
    Group

    Very good”

    We had a great time. The room is big. The view from the room was amazing.

    Reviewed August 02, 2016

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    4.7
    Mumu from Hong Kong SAR, China
    Group

    Exceptional”

    The hotel is located on the top of the hill with sea & cliff view from our rooms. The private osen was awesome.

    Reviewed March 31, 2016

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    4.2
    t.s from Singapore
    Group

    Excellent”

    Hotel sits on top of mountain. If you go during summer, can try to catch sunset. Nice private bath inside hotel room, offers good ocean view. Might be a little bit difficult to get to but there's shuttle bus. Overall, the best hotel in otaru!

    Reviewed June 07, 2015

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    4.2
    daybreakk from Singapore
    Couple

    Excellent”

    I came to know about this hotel is due to a Korean Drama "La Dolce Vita" Seen so much of the motions imagery and decided this is a must visit. And I am amazed by the scenery, it looks like the portraits on the wall are moving! I came in the winte

    Reviewed March 02, 2011

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    4.0
    Tam from Hong Kong SAR, China
    Couple

    Very good”

    環境不錯!但較遠,自駕就無問題!坐公交就比較麻煩!私人風呂不錯,但私穩度就略欠少少,我的房間風呂對著停車場,窗戶上方可能會被看到,窗戶下方則有磨沙玻璃!

    Reviewed July 10, 2019

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    4.7
    eugene437 from Hong Kong SAR, China
    Couple

    Exceptional”

    餐飲一流 房間風呂很好

    Reviewed April 07, 2019

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    4.4
    tango from Hong Kong SAR, China
    Group

    Excellent”

    客房很大空間 服務很好,有特別要求都可以幫忙完成! 地點雖然偏遠,但地理位置獨特,就在水族館上面,山上海邊山崖頂,從老遠公路上已看見! 膳食方面,只可以說不是我的菜…… 房間觀景溫泉一望無際,唯獨是水好像熱了一點,要很長時間才能浸下去! 自駕很方便,小樽開車約20分鐘已到達!

    Reviewed April 03, 2019

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    4.9
    raychf from Hong Kong SAR, China
    Group

    Exceptional”

    在入酒店前已被其週邊風境吸引著 酒店座落在山丘上方,石狩灣海面一望無際令人心曠神怡。 房間是深色實木設計,很有古舊丟歐陸風格; 溫泉在房間內,雖不很大但是也十分舒適。把溫泉的窗子打開就是露天風呂了,邊看夜境邊泡溫泉一樂也﹗ 早餐是酒店的半式或和式的半自助式早餐。 週邊有水族館,小樽運河發十分多的特式餐飲美食,再次來小樽時會再次選擇此酒店。

    Reviewed February 09, 2019

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    2.5
    Jessie from Hong Kong SAR, China
    Group

    Acceptable”

    The hotel is kind of old overall and it felt kinda scary at night. If you’re into old architecture or historical stuff, you may like it. The breakfast was ok. My wife and I ordered a Japanese and a western breakfast, and my wife’s meal came only when I alm

    Reviewed November 10, 2018

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    4.9
    Vanessa from Taiwan
    Group

    Exceptional”

    下次還要去

    Reviewed October 15, 2018

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    3.9
    Wongs from Hong Kong SAR, China
    Group

    Very good”

    Nice view. Clean and comfortable.

    Reviewed April 10, 2018

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    3.0
    Raymond from Hong Kong SAR, China
    Solo traveler

    Above average”

    房間景觀甚好,附有風呂,餐廳提供西式餐飲十分美味。

    Reviewed March 07, 2018

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    2.9
    June from Hong Kong SAR, China
    Group

    Above average”

    雙人大床房面積太小,設施很舊,唯一可取是風呂很大。

    Reviewed December 12, 2017

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    4.0
    Jkmson from Hong Kong SAR, China
    Group

    Very good”

    駕車前往較方便。海邊景觀不錯,天氣冷時戶外大風真受不了。客室內溫泉舒服方便。晩餐為法式也很好

    Reviewed October 15, 2017

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    5.0
    CanCanCan from Hong Kong SAR, China
    Group

    Exceptional”

    我是自駕遊, 酒店地點很容易找, 服務員很有禮貌, 酒店景觀非常優美, 每間房都向海及有室內風呂, 我相信冬天住這裏感受更佳.

    Reviewed July 03, 2017

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    4.4
    Connie from Hong Kong SAR, China
    Solo traveler

    Excellent”

    Staffs are all nice and can communicate with English. But not too many shuttle bus, my flight to Sapporo was delayed and needed to hurry to catch up train from airport, otherwise would be late and could not catch up the last shuttle bus.

    Reviewed March 10, 2017

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    123
    This property is in high demand.

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