Gold star ratings are provided by partner site to reflect the comfort, facilities, and amenities you can expect.
Car park
Bar
Beauty salon
Laundry
Safety deposit boxes
Bicycles
Shops
Fax
Closest transportation
•
Niigata Highway Bus Terminal is within 1.05 km
•
Niigata Train Station is within 1.3 km
Location rating score
| Service | 4.2 |
| Number of restaurants | 5 |
| Location rating | 3.9 |
| Closest airport | Niigata Airport (KIJ) |
| Distance from airport | 6.5 km |
Located in a central, but quiet area of Niigata City along Shinano River, guests at this hotel can enjoy the highest level of services for which the Okura brand is known.
Very good3.9
Location
For anything that's not mentioned on this page, please directly ask the property.
Due to required inspection in accordance with the Electricity Business Act, there will be a lodging-wide power outage on the schedule below.
June 3, 2026 (Wed.), 01:00 - 05:30
*Affects guests checking in on June 2.
[Subject to Power Outage]
Lighting:
- Hallway and guestroom lighting
*However, emergency lights in the hallways and stairs will be on even during the power outage. A flashlight is provided in the guestroom nightstand.
*Please finish using the baths before the power outage.
Electrical Appliances:
- All electrical appliances in the hotel (guestroom refrigerator, TV, Wi-Fi, internet, nightstand alarm clock, electric kettle, humidifier, internal phone line, etc.)
*As the guestroom alarm clock may be delayed, please use the alarm function on your phone or ask the front desk staff for a wake-up call.
*Please be sure to finish charging your electronic devices (smartphone, PC, etc.) before the power outage.
Air Conditioning:
- All air conditioning equipment will be suspended
Lodging Facilities:
- Elevator
- Escalator
*Guests arriving during the power outage will be guided by staff on the emergency stairs.
In addition, as staff will be constantly monitoring the situation during the power outage, measures will be taken for prompt restoration in case of an emergency.
All ratings and comments on JAPANiCAN are from verified guests who must complete a stay before submitting a review.
Reviews are provided by verified guests of JAPANiCAN.com and Rurubu Travel, both trusted brands from JTB Corp.
5.0
The French toast at breakfast is the best. I have used N hotels in the past, but I booked the Okura for my summer trip because I wanted to try the French toast. The view of the Bandai Bridge from my room is also good, and the morning stroll along the riverside is pleasant. The front desk staff is very calm and attentive, and the hotel has the air of an Okura hotel.
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5.0
The location is good: along the Shinano River and close to Isetan. All employees were friendly.
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4.0
The facilities in the hotel were old, but I didn't mind. The breakfast omelette was delicious.
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5.0
I always use this hotel for banquets and business occasions in Bandai. The service is very good and the view from the room is beautiful. Breakfast is delicious and motivating. I will definitely stay here again.
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Bar
Shops
Currency conversion service
Laundry service
5.0
“Best hotel ever!”
The front desk staff was very friendly and helpful both at check-in and at check-out. The room was cozy and relaxing despite its age. The bed was comfortable and the pillows were very nice and adjustable. I felt that they paid attention to details. The washbasin was a little small, so it was a little difficult to wash my face. It was the best hotel I have ever stayed in. I would like to use it again next time. Thank you very much.
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