Exceptional”

Excellent service! With staff able to speak putonghua!

Excellent”

The staffs at the front desk were very helpful and warm welcome.

Exceptional”

酒店房間非常大，又有識中英文的服務人員，非常方便。最窩心的是酒店服務人員敬業樂業的服務態度，尤其是前台的謝函君及餐廳的姜紀亙，以及安排我們泊車的日本籍工作人員，給我們有賓至如歸的感覺。入住大自然還可以使用本館的溫泉，非常優惠。酒店還提供免費穿梭巴士，方便住客來往各溫泉，非常體貼。值得推薦。

Excellent”

I came her in Dec with my family and on self drive vacation. The hotel in the town setting is great. It is a quiet town during this period. There are 4 onsens between this and the sister hotel and the hotel also provide ticket to a private onsen down the r

Very good”

The hotel locates in one of the famous and popular Japan hot-spring sites and offers shuttle services to affiliate hot-spring bath sites. The stay was comfortable and the staff were friendly. However, the hotel was not easily accessible. Parking spaces

Very good”

Overall the stay was made very pleasant with the excellent service from Ms Hsieh, a staff from Taiwan who has helped us a lot since we are not conversant in Japanese. One of the hot springs that we have to travel by shuttle bus was too crowded, thus not v

Very good”

This is a nice hotel in a beautiful setting. We chose this hotel rather than the Sister hotel, hizenya, because we wanted a kaiseki dinner. Hizenya has a new onsen but this hotel provided us with voucher to the kissyou onsen down the road which was a beaut

Exceptional”

Nice hotel! The room was very clean. Meals were huge, beautiful and diverse. The onsen was nice, but paled in comparison to the one that is 1km down the road and owned by the same group. We received complimentary passes to that onsen and had a great visit

Excellent”

客房空間大夠舒適，景觀一流，吉祥亭風呂給滿分，不過房間清潔方面要扣一點分，因為在地上發現小昆蟲，幸好房間內有剎蟲劑將牠剎死。

Exceptional”

謝小姐服務很好，很貼心！環境很寧靜！大自然別館團體客人不多！泡湯區乾淨舒服，吉祥之湯也很棒！還可以去本館用餐，娛樂！大自然的鐵板料理也豐富美味！這是第二次蒞臨！以後還會再度光臨！也是生日旅行很好的回憶

Very good”

十分貌似北海道定山溪，一条温泉乡被湍急的大溪分隔，四处冒着白烟。酒店除自身风呂外，免费提供两家外部风呂，其中一家叫吉祥，号称九州最大的露天风呂，果然不同凡响。

Exceptional”

房間寬敞，服務也很好，餐食很豐富。

Excellent”

Excellent hotel room, with good view, very natural environment. Excellent service as well.

Very good”

房間整潔，員工服務態度很好

Very good”

房間整潔，員工服務態度很好

Exceptional”

Because of flight delay, we checked in at 7:30pm. The hotel prepared well for our arrival, and dinner was ready. Good service, good onsen, comfortable stay!

Excellent”

可以享用其他四個旅館的溫泉，非常好！食物非常美味及豐富！另外，由於我的小朋友不舒服，沒有進食晚餐，他們為小朋友準備飯團，讓他好一點才吃，非常貼心！旅館有就普通話、廣東話及英語職員，溝通很方便！

Exceptional”

超級滿意的旅館～旅館有一位台灣女生的職員，態度親切，介紹清晰。我們五個朋友一到房間就被外面的景色震撼住，房間是整個旅館最大的，很美很舒適；有一個小客廳，兩個房間，我們剛好男生用小房間，女生用大的那間。用餐時間都是自己決定，職員會預先在餐廳準備好；晚餐和早餐都很有驚喜，非常豐盛又好吃。免費包租１小時的溫泉當然也是屬於我們女生，很幸運碰到下雪，泡得很開心，開了一整天的車都覺得很值得，整個人都輕鬆了。真的很值得推薦～

Exceptional”

懷舊的昭日時代溫泉鄉，最高的服務。服務人員精通國語，可使用姐妹飯店的露天溫泉，盡情享受泡湯時光。福岡機場高速巴士可直達杖立溫泉及黑川。

Good”

食物好像團餐一樣，不好吃！附近風景又不漂亮！吉祥之湯還可以吧！但沒有風景望！