Above average”

The standard of food served at this accomodation was very disappointing. It is a large establishment with loads of visitors due to its location abd the service standard was also very average.

Excellent”

Staff at the main entrance weren't attentive and helpful even seeing customers pulling big luggages under strong wind and snow, they even turned back into the hotel without offering any help which wasn't Japanese hospitality at all. Also waiting for long

Exceptional”

This place is magical. We had one of the rooms overlooking the lake and a hot spring bath. The most beautiful hotel I have ever been to. I did not want to leave and wish I could go back right away. We had the in-room Kaiseki dinner, and it was so deliciou

Excellent”

Bien, voire très bien pour les bains, mais à ce prix nous attendions pour dîner autre chose qu'un buffet (même copieux et varié) dans une salle bruyante et surpeuplée. Quant au pyjama marron qui remplace les yukatas, quelle tristesse !

Excellent”

Hotel au bord du lac Akan, nous avons choisi la chambre style jap avec bain privé. Top, la chambre, propre, bien équipé, des lits confortables et vu direct sur les feux d'artifices. Le staff est professionnel. L'hotel est très grand avec plusieurs parties,

Exceptional”

Very good service,,the atmosphere is also very good, stunning hot spring view.beautiful room and good amentities

Exceptional”

We were pleasantly surprised with the staff waiting for our arrival at the front porch of the hotel. They helped us with our luggage and parked our car. We were ushered into a VIP lounge to process our check-in. The staff did an introductory walk-throug

Exceptional”

Although expeneive but worth every cent. The breakfast and dinner were fantastic, with a lot of varieties. You can view lake Akan from the restaurant. Ainu Koran village with many interesting shops are within a short walking distance. I will stay I this ho

Exceptional”

Buffer was good

Exceptional”

I booked a room with private outdoor hotspring and balcony. (in winter) The view from the room was awesome, both private and open at the same time. The canal by the hotel with ducks and birds makes you feel you're really 'out in the wild.' My room was *ver

Exceptional”

It was one of my best memories(for winter season). The hotel is still one of the best in the region. But compare to 10 years ago when I first stayed there, it's a bit worn-out and old. Maybe the upkeep of some parts of the hotel are needed. But it is undou

Exceptional”

很好的溫泉飯店，值得一住

Excellent”

飯店很舒適，服務很好，餐廳是自助餐，符合各式口味，服務人員與設備都對小孩很友善，除了中文服務人員主動問候，其他服務人員也會不時關心一下有什麼需求。飯店很大，外面天氣不好在館內也可以逛得很自在，可惜沒有住到湖景房，有機會再訪。唯一缺點是住到的客房稍舊，衣櫥還有裂縫，跟服務人員指出裂縫處，她也只是笑笑。

Exceptional”

服務好、設施好、餐廳超級讚!

Exceptional”

A perfect place to relax. Great view, kind and professional staff, elegant room. 10/10 will come back again.

Very good”

價格與服務等值

Above average”

餐食與風呂都很棒ㄩ

Exceptional”

露天風呂一流

Exceptional”

一定住別館, 特別係住有露天溫泉的, 特別高級會席料理, 非常好同飽肚, 又有按摩椅, 別館地下有個休息室只供別館住客用, 有很選枕頭高低硬度等, 早餐飽肚,我覺得真心係好的.

Excellent”

我訂的是和式房+露天風呂 ，浴桶可能是木造所以有一些木屑在裡面，但整體還是相當完美。餐點就是Buffet，類型有日式、中式與義式，種類蠻多的。因為我是開車前往，開了1小時左右，飯店可能會有接送服務，但以交通來說我覺得還是不算方便