175 reviews
175 reviews
3.6
Location rating score
Bar
Tennis court
Currency conversion service
Bowling alley
Ski equipment rentals
Bicycle rental
Car park
Shuttle service
Free internet access
Baby cot
Baby/Kids room
Tennis court
Shops
| Service | 4.0 |
| Number of restaurants | 6 |
| Location rating | 3.6 |
Karuizawa Prince Hotel features a fitness gym, 7 restaurants, a large shopping mall with 240 shops, various golf courses, and a skiing area on the grounds. Hotel East and Hotel West feature simple guestrooms (with free Wi-Fi), and cottages with spacious living rooms are available, too. The location is a 5-minute drive from JR Karuizawa Station and a free shuttle bus is available from the station.
JR Karuizawa Station is 70 minutes from Tokyo Station via Shinkansen. Karuizawa Prince Hotel is a 10-minute drive from Kumobaike Pond, and a 25-minute drive from Shiraito Falls. A bus to Haneda Airport departs from the north exit of Karuizawa Prince Hotel West.
During your stay relax with hot spring baths and spa treatments, and take advantage of bicycle and ski gear rentals and the coin laundry. Guests can enjoy tennis, table tennis, and bowling as well as skiing and snowboarding in winter.
All guestrooms feature flat screen TVs, safes, hot water pots (with green tea bags), private bathrooms (with hair dryers), plus yukata and toothbrush sets.
For dinner the hotel restaurants offer sushi, sukiyaki and shabu-shabu with prized local Shinshu wagyu beef, as well as Italian and Chinese cuisine. At bar-lounge Sakura and lounge Marron enjoy some late night drinks. For breakfast take your choice of a Japanese set meal or a buffet with local ingredients.
Languages spoken
Accessibility
Internet access
Things to do, ways to relax
Dining, drinking, and snacking
Swimming & soaking
Services and conveniences
Getting around
For the kids
Sports equipment rental
Health benefits
Spring quality
Indoor public bath (Female only)
Indoor public bath (Male only)
Open-air bath (Female only)
Open-air bath (Male only)
3.6
Popular landmarks
Nearby landmarks
Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.
Check-in/Check-out
The property
Parking
*Notice for West Area Work
Scope: Buffet restaurant New York
From Sept. 2, 2019 (Fri.) (end period to be determined)
Effects: The morning buffet venue will change to the banquet room. The dinner buffet venue is currently undetermined.
- West area renovation work is scheduled as needed until spring 2021.
*While sales cost will change depending on reservations, the accommodation charge will not change after purchase. However, in regards to changes in guestrooms or number of guests after reservation, the amount may vary from the time of reservation.
*Per instructions from the office, criminal organizations, members of criminal organizations, and people with tattoos are prohibited from using the hot springs (large communal baths). And please be aware that, if such persons are found using the hot springs, they will be asked to leave.
*The hot spring facilities and fitness room will be exclusive facilities for guests staying at The Prince Karuizawa, The Prince Villa Karuizawa, and Prince Hotel Karuizawa East. Please be aware that guests in the East Cottage, Prince Hotel Karuizawa West, and West Cottage cannot use these facilities.
Acceptable”
1. unsuitable for foreigners as they had insufficient English signs and information and the front desk is forever occupied with numerous guests 2. Prince West 2 shuttle buses at 1115 hrs ( green route) was unclear and no English explanation or notice lead
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Good”
We are very unhappy about the waiting time for shuttle from the lobby to the cottage or cottage to lobby. And also they are not taking the pre-booking for the early morning shuttle ( 6.30 am)....very upset about them.
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Exceptional”
It is a great location, and ideal cottage living for family with children. Just located next to the ski area, it's the 2nd time we stayed in the Hotel East. The hotel staff, front desk and housekeepers are all very friendly.
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Very good”
very good ski resort -- close to Tokyo approx 3 hours drive from Narita airport; slopes mainly for beginners so good for us. we booked a cottage on the east side, right next to slope, so very convenient to ski in and ski out. food at hotel not much choic
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Acceptable”
Nice concept with shopping, skiing and resort all rolled into one. That's why I booked it but alas, service fell seriously short. For such a big hotel chain, you should EXPECT and ANTICIPATE English speaking guests. Instead, staff communicated poorly and w
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Exceptional”
This was very great time for our family, Very warmed cottage impressed my mum a lot. Even we forgot mum’s bag at the lobby when going to hot spring, the staff took good care of it and brought it back to us.
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Exceptional”
Beautiful cottage and the spacious greens. Location convenient. Friendly front desk and golf-car-shuttle service.
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Very good”
Good for relaxing vacations. Hotel is part of Shopping Plaza with a Shinkansen train station.
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Excellent”
We stayed in a cottage and I would say that the surroundings and the cottage is nice and relaxing. However, there is a major problem with this hotel as cottage can be quite far from the hotel buildings and they offer free buggy service from one place to an
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Excellent”
Nice view with friendly staff
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Very good”
This place is great for access to the Prince Outlets. Bike rental during our summer visit was a great option to travel around the Prince grounds which covers 3 hotels and the outlet. However, it was too dark at night in the surrounding ares around the cott
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Exceptional”
Stayed at West cottage. 7mins walk to lobby and enjoyed the autumn along the way. although you can ring for a pickup. Fm Karuizawa stn, walk and browse the West Mall shops before reaching the lobby if you have missed the bus pickup at the South Exit. Break
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Exceptional”
跟家人一起到輕井澤旅遊，環境令人放鬆，小木屋住宿體驗很棒
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Very good”
地點近購物中心，房間清潔，木質感覺好。
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Acceptable”
不會再住宿的飯店之一。 遊日本多次，沒有住過這樣劣等的飯店服務。 距離輕井澤車站太遠，沒辦法步行! 30分鐘一班專車，車子太小，也因為太多人，拖行李沒有位置，沒辦法上車，很可怕的經驗。 輕井澤區域獨市的生意，ＯＵＴＬＥＴ附近的４間飯店也是屬於「王子集團」 飯店的全部服務人員都沒有禮貌，態度惡劣，兇神惡剎，CHECK IN 的態度囂張，完全不友善，沒有介紹飯店的內容（例如：包括早餐，住宿位置）就想打發你離開似的。 希望要求什麼，只回饋 ＂ＮＯ＂ ＂ＮＯ＂ ＂ＮＯ＂ 不小心訂了「吸煙」的房間，ＣＨ
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Exceptional”
東館本館的住宿體驗非常好，離滑雪場很近，有附有風呂，早餐也十分美味，館內的工作人員：柳，非常親切，講解非常詳細，還幫我們找到gopro，非常感謝
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Exceptional”
讚
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Exceptional”
房間比想像中的小，但是溫暖舒適有家的感覺
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Exceptional”
因抵達時等待入住客人較多,櫃台接待人員在辦理入住手續時,並未提供飯店相關訊息(餐廳位置,可用餐時間等)以及可使用設施告知
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Exceptional”
Excellent!!!
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