Acceptable”

Stayed on over 1000 hotels on five continents when working- now retired- worst customer service I have ever experienced.

Good”

We have stayed at Nikko hotels in many other cities before and are always impressed by the service. Unfortunately, even though our room was quite nice and the location is convenient, the staff at this particular Nikko were not very friendly or helpful. We

Excellent”

2 Japanese restaurants serve good food and service are good. The swimming pool is OK, but I felt it is not well managed and good looked after, compare with Hyatt regency in Tokyo, Sheraton in Osaka. TV service is bad. How can only have CNN for foreigners

Exceptional”

Excellent location, clean room, all you need. The only reason for not giving the room 5 stars was the window was a fixed pane of glass and therefore I could not open for fresh air. Apart from that it was fine.

Exceptional”

Good Check out time (12:00), very near from the trains station. Comfortable room with massage seat included. Wired internet working fine with our WiFi router. We demand a "room with views" and they gives us one room at 14th floor (nice!). English

Very good”

A good quality business hotel opposite the station but rather sterile, devoid of any personality.

Above average”

As i request non-smoking room, but still give me smoking room

Acceptable”

服務態度奇差，連續發電子郵件詢問資訊，完全不理會也無任何回應，提前1個月請他們安排鄰近隔壁房間，以方便照顧幼兒及行動不便老人，結果同樣安排不相鄰近的房間，完全無視旅客事前提出的需求，入住當場還是一副＂不然你能怎樣＂的輕浮態度，感覺奇差！

Exceptional”

距離車站僅步行不到1分鐘，客室空間適中採光好，浴室稍窄，早餐用餐空間很寬敞，餐點日洋兼備，整體服務很優，讓人願意再次造訪。

Excellent”

很舊，電梯與走廊味道都不好。 訂房時沒注意這是「非禁菸房」，check-in時已無禁菸房可換。建議網站應該把是不是禁菸房標在「客房名稱」上，而不是寫在不起眼的說明中，訂房確認信上也沒有標示。