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Tensui Saryo

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Gold star ratings are provided by partner site to reflect the comfort, facilities, and amenities you can expect.

1320-276 Gora, Hakone-machi, Ashigarashimo-gun, Gora, Hakone, Japan, 250-0408

Highlights

Located in heart of Hakone

Located in heart of Hakone

This neighborhood is preferred by frequent travelers. Properties here have the highest location ratings, high review scores, and lots of bookings

100% Positive
Based on guest reviews
Inside city center

Inside city center

100% Positive
Based on guest reviews
420 meters to Hakone Gōra Park
Bar
Safety deposit boxes

Facilities

Free parking

Bar

Safety deposit boxes

In-room emergency alarm

Japanese cuisine

English

Japanese

Slope at entrance

Access 5.0
Room comfort and quality 4.5
Location 4.4
Service 3.9
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Closest transportation

•

Gora Station is within 0.1 km

•

Hakone Tozan Cable Car is within 0.11 km

View map

4.4Excellent

Location rating score

Location - Inside city center
Popular neighborhood
Parking
Lowest price includes
Popular landmarks
Hakone Gōra Park
410 m
The Hakone Open-Air Museum
750 m
Pola Museum of Art
2.5 km
Hakone Ropeway
2.7 km
Ōwakudani
2.7 km
Closest landmarks
Gora Station
100 m
Hakone Tozan Cable Car
110 m
Nakamura-ya Granna
130 m
Marmie Kitchen
130 m
Ginkatsu-kobo
180 m

Important information

Service3.9
Number of restaurants2
Location rating4.4
Closest airportHaneda Airport (HND)
Distance from airport74.2 km

Rooms available at Tensui Saryo

Room pictures and info
Room with Open-air Hot Spring Bath + Living Room + Bedroom (Type B, Hana Type)
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  • Room size: 43 m²
  • Mountain
Please provide dates to see prices.
Room pictures and info
Room with Open-air Hot Spring Bath + Living Room + Bedroom (Type S, Kaze Type)
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  • Room size: 43 m²
  • Mountain
Please provide dates to see prices.
Room pictures and info
Japanese/Western-style Room with Foot Bath & Open-air Hot Spring Bath (Type A, Tsuki Type)
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  • Room size: 34 m²
  • Non-smoking
  • 2 semi double beds
Please provide dates to see prices.
Room pictures and info
Japanese-style Double Room with Semi Open-air Hot Spring Bath (Main Building)
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  • Room size: 70 m²
  • Mountain
Please provide dates to see prices.
Room pictures and info
Japanese-style Twin Room with Scenic View Bath (Main Building)
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  • Room size: 60 m²
  • Mountain
Please provide dates to see prices.
Room pictures and info
Japanese-style Room with Open-air Bath (King Bed, Main Building)
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  • Room size: 40 m²
  • Mountain
  • 2 futons
Please provide dates to see prices.
Room pictures and info
Japanese-style Room with Open-air Bath (Main Building)
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  • Room size: 40 m²
  • Mountain
  • 4 futons
Please provide dates to see prices.
Room pictures and info
Japanese-style Room (Main Building)
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  • Room size: 40 m²
  • Non-smoking
  • 3 futons
Please provide dates to see prices.
Room pictures and info
Western-style Room with Ceramic Bath (Twin Beds, Main Building)
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  • Room size: 48 m²
  • Non-smoking
Please provide dates to see prices.
Room pictures and info
Japanese-style Room (Queen Bed, Main Building) *No view
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  • Room size: 23 m²
  • Non-smoking
Please provide dates to see prices.
More about Tensui Saryo Lobby

More about Tensui Saryo

About a 3-minute walk from Gora Station. This lodging lets guests experience the beauty of Japan. Look forward to traditional crafts, kaiseki cuisine, and relaxing hot springs and ganban'yoku bedrock spa, and enjoy a luxurious stay.

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Amenities and facilities

Languages spoken
  • English
Accessibility
  • Braille support in public spaces unavailable
  • Elevator for wheelchair unavailable
  • Gravel path at entrance unavailable
  • Handrails in stairs and hallways
  • In-room emergency alarm unavailable
  • In-room emergency alarm for hearing impaired
  • In-room toilet and bathtub with handrails unavailable
  • Shared acccessible toilet unavailable
  • Sign-language support at reception unavailable
  • Slope at entrance
  • Wheelchair unavailable
  • Wheelchair accessible unavailable
Dining, drinking, and snacking
  • Bar
  • Japanese cuisine
Services and conveniences
  • Safety deposit boxes
Getting around
  • Car park [free of charge]
  • Car park [indoor] unavailable
  • Car park [outdoor]
Available in all rooms
  • Air conditioning (free)
  • Bath towel
  • Body soap
  • Electric hot water pot
  • Face towel
  • Hair dryer
  • Heating (free)
  • Non-smoking
  • Razor
  • Refrigerator
  • Safety box (free)
  • Shower
  • Slippers
  • Toilet with bidet
  • Toothbrush
  • Towels
  • TV with free channels
  • Yukata (Japanese pajamas)

Location

1320-276 Gora, Hakone-machi, Ashigarashimo-gun, Gora, Hakone, Japan, 250-0408

Excellent4.4

Location

Airports
  • Haneda Airport (HND)
    74.2 km
  • Mt. Fuji Shizuoka Airport (FSZ)
    94.0 km
Public transportation
  • Gora Station
    100 m
  • Hakone Tozan Cable Car
    110 m
Hospital or clinic
  • Hakone Rehabilitation Hospital
    2.8 km
Convenience store
  • Lawson
    630 m
Cash withdrawal
  • ATM
    150 m

What's nearby

Popular landmarks
  • Hakone Gōra Park
    410 m
  • The Hakone Open-Air Museum
    750 m
  • Pola Museum of Art
    2.5 km
  • Hakone Ropeway
    2.7 km
  • Ōwakudani
    2.7 km
  • Hakone Venetian Glass Museum
    3.2 km
  • Sengokuhara
    4.2 km
  • Hakone Shrine / Kuzuryu Shrine Singu
    5.6 km
  • Odawara Castle
    9.6 km
Nearby landmarks
  • Gora Station
    100 m
  • Hakone Tozan Cable Car
    110 m
  • Nakamura-ya Granna
    130 m
  • Marmie Kitchen
    130 m
  • Ginkatsu-kobo
    180 m
  • Miyaginohayakawa River Bank
    240 m
  • Hakone Museum of Photography
    260 m
  • Hakone Tozan Cable Car Koen Shimo Station
    270 m
  • Miyagino Sales Office Bus Stop
    350 m
  • Hakone Gōra Park
    410 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Others

    For anything that's not mentioned on this page, please directly ask the property.

    Some helpful facts

    Check-in/Check-out
    • Check-in from: 15:00
    • Check-out until: 10:00
    The property
    • Number of restaurants: 2

    Property announcements

    Important Notice: Allergy-Friendly Meal Policy Thank you very much for choosing Relo Hotels & Resorts. Please be informed that our approach to food allergy accommodations will be updated at all properties, effective September 1, 2025. For more details, kindly check our official website. We will continue doing our best to provide you with a safe and comfortable stay, and we appreciate your kind understanding and cooperation.

    Reviews of Tensui Saryo from verified guests

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    All ratings and comments on JAPANiCAN are from verified guests who must complete a stay before submitting a review.

    4.0
    • Access score 5 out of 5 and is a high score in Hakone
      Access5.0
    • Room comfort and quality score 4.5 out of 5 and is a high score in Hakone
      Room comfort and quality4.5
    • Location score 4.4 out of 5 and is a high score in Hakone
      Location4.4
    • Service score 3.9 out of 5 and is a high score in Hakone
      Service3.9
    High score for Hakone

    Reviews are provided by verified guests of JAPANiCAN.com and Rurubu Travel, both trusted brands from JTB Corp.

    japanican-logorurubu-logo
    Guest Type
    Showing 13 comments from actual guests from JAPANiCAN.com and Rurubu Travel. Some reviews may be machine-translated.
    Changed to review page 1

    1. 3.0

      シャケ１号
      Solo traveler
      Stayed 1 night in August 2022

      “I wasn't sure if I should write about it.”

      The rooms, baths, and meals were all good, and the environment in the dining room was not bad, although it was a little hectic, and considering the price, I could say I was satisfied overall. I was not happy at the time I noticed it, and I felt a little depressed thinking that the bathroom might be thought of as my own when it was cleaned up afterwards.

      Reviewed August 28, 2022

    2. 3.0

      ふーたん１１２２
      Solo traveler
      Stayed 1 night in May 2022

      “Luxurious rooms and facilities but disappointing service and food.”

      I would have been happy if there had been some consideration for my birthday, such as at least a congratulatory message in my room. We appreciate that you were able to accommodate our inedible food on both days, but the second day's meal was nowhere near as good as the first. Especially in the vinegared dish, the king crab was frozen with hardened meat. When the next dish was brought, I repeatedly asked the staff to take it down because the bowl was still left on the table. The staff was friendly, but I was concerned about the lack of attention to detail, such as having to tell them every time. The rooms and facilities were state-of-the-art and perfect, but the quality of the food and service was disappointing, not luxurious.

      Reviewed May 25, 2022

    3. 3.0

      ふーたん１１２２
      Solo traveler
      Stayed 1 night in May 2022

      “The rooms and facilities are nice, but the service is just not good enough.”

      We had to wait a long time at check-in without using the QR code, even though the QR code for check-in had been sent to us several times in advance. The staff were all pleasant, but they only explained the hours of use of the large public baths verbally at the beginning and not on the information sheet they handed us. The staff did not verbally explain that we did not need to bring our own bath towels to the public baths and private baths (this was written in small letters on the instruction sheet). There were a few things that I thought the staff did not take enough care of, such as "I was not satisfied with the room facilities. The room facilities are modern and satisfactory. However, the presentation of making coffee with a coffee mill is fun, but it is tedious to do it many times. We would appreciate it if you could provide one type of bean and drip-on as well.

      Reviewed May 25, 2022

    4. 4.0

      ツナ０３３０
      Group
      Stayed 1 night in May 2022

      “The food is good.”

      We chose the special course, which was a higher grade of food. It was very tasty and the dashi broth was effective despite the light flavor. It was the most satisfying meal I have ever had at a hotel. The warmth of the food and the timing of serving were also good. The welcome drink at the footbath and the service of cake and drinks in the room were also good. I would like to stay here again if I have the chance.

      Reviewed May 14, 2022

    5. 5.0

      QS from United Kingdom
      Group

      “Exceptional”

      Amazing place, my third stay. The food is sublime and the open air bath amazing. I hope to go again.

      Reviewed September 23, 2019
    Changed to review page 1

    This property is in high demand.

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