45 reviews
45 reviews
3.9
Location rating score
Bath
Gift/souvenir shop
Vending machine
Car park
Amusement Arcade
Car park
Shuttle service
Amusement Arcade
Vending machine
Gift/souvenir shop
Shared acccessible toilet
Slope at entrance
Handrails in stairs and hallways
| Service | 3.9 |
| Check-in from | 15:00 |
| Check-out until | 10:00 |
| Location rating | 3.9 |
Situated in the onsen village of Biei Town, guests at the Shirogane Onsen Hotel can enjoy wonderful views of glittering stars in the night sky from the comfortable warmth of an open-air bath. Guests can also enjoy delicious evening meals in their rooms. Wi-Fi Internet access available at the 1st floor lobby.
Accessibility
Things to do, ways to relax
Dining, drinking, and snacking
Swimming & soaking
Services and conveniences
Getting around
Hot water type
Health benefits
Spring quality
Indoor public bath (Male only)
Indoor public bath (Female only)
Open-air bath (Male only)
Open-air bath (Female only)
3.9
Popular landmarks
Nearby landmarks
Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.
Check-in/Check-out
The property
Above average”
One of the worst onsens we visited. The room was moldy and very run down. The whole place felt very run down. The service was horrible - specially the mess with breakfast. There was nowhere to sit - and I mean, there were almost twice the people than place
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Excellent”
JAPANiCAN.com is very reliable. Hotel location is very good, and the Free Shuttle bus transfers are very reliable too! Staff are friendly, meals OK.
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Excellent”
We only stay for a night but the overall hotel experience is good. The outdoor onsen is kind of small but it opens throughout the night and that is really good. The dinner is sumptuous and too much to fill our stomach. The staff may not have English profic
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Good”
Worst food (Dinner) I ever experienced in Japan.
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Excellent”
Hotel sit on the famouus waterfall. Room and service is excellent. Dinner with traditional manner. Full of japanese guests showing its the real ryokan..
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Good”
Beautiful location, very close to the waterfall
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Excellent”
The onsen is good. Good price booking via japanican.
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Very good”
Sevice is quite good except most staffs couldn't communicate in english. That's why we were charged y2000 for cutting Fee for a melon. The room in the old wing is cheaper but quite old with a tiny wc. Onzen is really good especially outdoor one. Our fi
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Excellent”
ที่พักบริการดีมาก อยู่ติดกับ shirahige waterfall เลย เดินไปถ่ายรูปได้สบายๆ เราไปช่วง กพ มีบัสฟรีไป blue pond ตอนกลางคืนด้วย ฟรี มีบัสมารับ มาส่งจาก biei station และ Asahikawa station
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Very good”
Comparing to other onsen hotel, this hotel is not warm enough. Staff is cold without smile.
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Excellent”
距離白鬍瀑布和青池很近，但自駕比較方便
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Very good”
Everything is good. Very special hotel which a waterfall goes through.
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Acceptable”
我們預約六點半吃晚餐, 服務人員6點20左右忽然來敲房門,我們都還來不及反應, 服務人員就用自己的鑰匙打開我們地房門進來,嚇了我們一大跳,甚麼都沒說.就只表示要鋪床了,感覺真的很不好,而且該飯店大多數服務人員看到客人都不會主動打招呼.我們訂了房間,付了款,飯店才MAIL跟我們說電梯在整修無法使用,我們提著很重的行李走樓梯爬上二樓,服務人員也沒有表示要幫我們的意思,另外,這家溫泉飯店的早餐還需要跟別人併桌,整個傻眼,整體的服務真地待改進
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Excellent”
親切地事前通知館內電梯整修並為我們安排適宜的樓層房間.附近有很多健走步道可供踏青!!
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Very good”
整體不錯又近景點，cp價高
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Excellent”
露天白湯超讚，一早去泡澡竟然露鳥和對面橋上一堆遊客相望，只見對岸遊客聲聲尖叫⋯Sugoi⋯ 原來是我腳下的白鬚瀑布很壯觀。
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Excellent”
酒店工作人員很有禮貌,各樣都敏感覺良好
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Exceptional”
附近環境清悠.地理位置好,泡湯環境不錯,房間的視野也很好。走出飯店外,可看到野生動物(鹿.狐狸 .... ),很特別的經驗。 因為在山上,晚上房間內有小昆蟲。其他都很滿意。
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Very good”
非常好，很滿意!
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Very good”
溫泉很好
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