[About Reservations by Travel Agencies]
*Proxy reservations by travel agencies are prohibited.
*Please note, if discovered, said reservations will be cancelled.

*If arriving after 19:00, please contact the hotel in advance.

To Guests with Food Allergies:
At the Beppu Suginoi Hotel, a variety of menus are prepared in the same kitchen with the same cookware.
Additionally, cleaning of tableware, etc. is done in the same location with the same washing machine so there is a possibility of these coming into contact with food allergens. As such, in consideration of guests' safety, the hotel does not provide menus for guests with food allergies or allergen lists.
Guests to the hotel should be aware of the above and use their own judgment on whether they will partake in meals or not.
The hotel apologizes for any inconveniences and asks for guests' understanding in this matter.

- Normal cancellation policy (for up to 14 guests):
Day of check-in/No show: 100% of accommodation charge
Day before check-in date: 50% of accommodation charge
3 days before check-in date: 30% of accommodation charge
5 days before check-in date: 20% of accommodation charge
7 days before check-in date: 10% of accommodation charge

*Different cancellation fees apply for 15 or more guests. Please contact the hotel directly for inquiries.

- Special period cancellation policy (Apr. 27 - May 5, Aug. 10-20, Dec. 30 - Jan. 3) (for up to 14 guests):
Day of check-in/No show: 100% of accommodation charge
2 days before check-in date: 50% of accommodation charge
3 days before check-in date: 40% of accommodation charge
5 days before check-in date: 30% of accommodation charge
10 days before check-in date: 20% of accommodation charge
21 days before check-in date: 10% of accommodation charge

- Child Accommodation Charges:
Age 7-12: 70% of Adult (Bedding & Meals included) (Reserve under Child A)
Age 3-6: 50% of Adult (Bedding & Meals included) (Reserve under Child B)