Grand Mercure Beppu Bay Resort & Spa
Gold star ratings are provided by partner site to reflect the comfort, facilities, and amenities you can expect.
Highlights
Facilities
Swimming pool
Free parking
Shuttle service
Large indoor bath
Kid's club
Open-air bath (non-mixed)
Bath
Laundry

1.0
“Poor response, low level.”
Breakfast buffet If you go at the reserved time, you can't get in. Customers have to find their own seats. We are full right now. When I told him that it was my reservation time, he replied, "Yes, but the guest in front of me didn't get out..." The hotel's management was to blame, but they shifted the blame to us. The person was handing out candy to people who had finished their meal and were leaving. No need to put so much effort into it. There was a long line of people waiting to get their meals even after entering the venue. The female staff gave up dealing with it. Not enough white rice (sweat) All disappointing. The staff was very rude and rude to us, and the staff was very rude and rude to us. There was a long line at check-out. There were people who could not get off the elevator because of the long line. I know it's tough with the coronation, but it's a clear misdirection.
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