Acceptable”

Horrible hotel! Dirty mat, smelling room, limit food for choice for dinner buffet, the waitress was wearing the slipper for serving!

Above average”

Front desk not good in english. Service is poor whem compare to other onsen hotel. Not have welcome service (guide to room, detail explain). Front desk did't have the idea about bus service that express in their website. When we ask for that service like b

Excellent”

Nice large hotel onsen. The room is spacious and nice - the only problem was that there was no option while booking to choose "non-smoking room" so it smelled like smoke. The bath was nice but got very crowded as they hotel is huge. Nice little walk from t

Very good”

Nice open air hot spring. Room is big

Very good”

รร.ไม่มีห้องปลอดบุหรี่ ในห้องพักมีกลิ่นบุหรี่ตลอด ไม่มีแอร์ ต้องเปิดหน้าต่างระบายอากาศ

Very good”

Room is very spacious with tatami style bedding and the staffs are very friendly and helpful. The hotel is located in remote area which might be difficult to access with public transport but what you have is a very quiet and natural setting which lead you

Excellent”

Room is clean and comfortable whilst food is reasonably alright with no surprise. A quiet place good for a few days breakaway.

Good”

Location is good, price are average, service is good. But don't have much activities as I had expect before going there. Mostly of food are cold and have to pay additional for soft drink.

Very good”

Room was clean but rather old. The staffs were willing to help but some couldn't communicate well in English. The buffet was excellent, plenty of food, dessert and drink.

Good”

We were there for the winter festival,it was snowing heavily and cold, the bus terminal to Kamikawa station was about 15 mins walk from the hotel in slippery walking condition, yet the hotel does not provide any shuttle service for either situation. Englis

Good”

Typical Japan Resort Hotel

Very good”

The room is big and comfortable. Service is very good too, we only asked for a pickup service when we reached the bus stop and the person came very fast to pick us up.. As it was dinner and breakfast buffet, there was a lot of food variety too. There is no

Exceptional”

Good hotel. We were pick up by the hotel staff at the Post Office. Staff were very friendly. Would be better if the staff to walk an extra miles for prividing us additional details about the ropeway nearby.

Excellent”

The hotel is the best choice for people who would like to visit Sounkyo ice waterfall festival. The location is quite close. And the hotel is not so far from Sounkyo bus station. Breakfast and dinner are nice. Also a good place for onsen.

Excellent”

Hotel is quite old, but all facilities are still fine. Dinner&Breakfast is good. It's located not far from bus station (5 mins walk without luggage / 10 mins walk with luggage). There is a free shuttle bus from/to Asahikawa, but the bus is quite old.

Very good”

The hotel is nice and close to bus station. However, the hotel staff was so nice to pick up and drop us at bus station as the temperature was -10C. The Japanese style room is quite big. The food is abundant even during our stay, there were lots of group to

Excellent”

The staff Ms 對馬 is nice and very helpful. Our room with very good view, we enjoyed the outdoor onsen. The hotel also has free transportation to/from Asahikawa so getting is not a problem.

Good”

Typical tourist class hotel with buffet breakfast and dinner provided. Great value for money.

Very good”

Clean room, location is easy to access everywhere, and staff is helpful..... we enjoy the open-air onsen at Sounkaku Grand Hotel... buffer dinner and breakfast is okay...

Excellent”

My 2nd visit to this hotel. Room is a bit run down but food and service is acceptable. Nice view and feelings in the outdoor Onsen but nothing special in the indoor Onsen pools. Overall acceptable and would receommend to all.