Exceptional”

We, 2 adults & 2 kids age 8 & 10, stayed comfortably in the Japanese-style room with the mountain view. We were greeted very politely and nicely by the English speaking & active staff from the front door and at check-in counter. Apparently, the foreigners

Acceptable”

We booked the Japanese-Style Room for a night at Hotel Mahoroba with a very high expectation (as it was over 33,000 yen per night!). However, the whole experience was a huge disappointment. First of all, it is not a "ryokan" experience - the staffs were

Excellent”

+ the best onsen! + room is quite clean - food is not good, I reserved triple crab dinner and the crab was not very fresh. The breakfast was even worse, nothing much eat

Excellent”

Hotel room is clean and spacious. A good experience in sulphur hot springs bath. There are two big hot Spring areas for men and ladies separately. So many hot spring bath tubes with different temperatures and chemicals. Buffet restaurant is very big. It pr

Very good”

Very good location and best onsen in Noboribetsu. Easy to access via Chos bus 15 min from JR station and 5 min walk from Noboribetsu bus terminal.

Exceptional”

Good location, nice onsen, cozy room

Excellent”

Too many people in Hot spring but there were various hot spring to choose.

Excellent”

Good location, Onsen and Excellent dinner(Snow crab-Red king crab)

Exceptional”

Good location, Onsen and Excellent dinner(Snow crab-Red king crab)

Good”

pls to improve smell in the room and walk way, pls to inform the time to prepare the bed.

Excellent”

Good location but very crowded in restaurant, especially dinner and breakfast times.

Excellent”

Large hotel with upscale decor. Located very near the volcanic area. We had the Kaiseki Course which we requested to start at 7.30pm. Unfortunately we were not quite done with the meal when the server came in at 9pm and politely informed that the res

Excellent”

Can be crowded at times.

Excellent”

Stayed in the hotel for 2 nights, one night in Japanese/Western-style Room with Scenic View Bath and other night in the normal Japanese-style Room. Japanese/Western-style Room with Scenic View Bath is big, nice and good quality toiletries provided. We love

Excellent”

Excellent hot spring bath. Helpful staff at front desk n restaurant. Disappointing crab buffet dinner. Quantity OK, but quality is doubted.

Excellent”

Overall experience is great. I especially like they have many varieties of hot spring pools. Food is also good with good varieties. The only thing I don't like is that the dinner is very crowded. Some food such as the crab and steak will need to wait in th

Exceptional”

Excellent service from the staff. Dropped our phone during dinner in a dead corner and staff went all the way out to help us retrieve it even when they weren't liable for it anyway. Needless to say, their famous onsen and crab buffet were great too. Room w

Excellent”

Hotel is at a convenient location. Accessible by public bus, walking distance to hell valley and shops along the street. Dinner has a good variety.

Exceptional”

Overall nice hotel with good service. Enjoyed the hot springs/baths especially the large outdoor ones.

Excellent”

Great overnight stay. Comfortable futon beds. Generous supply of yukata in rooms and also various kid sizes avaialble. Basement 2 onsen, had outdoor baths with clear over head view of the sky. Basement 1 unfortunely, the indoor baths could have had better