Hotel room is spacious, both private & public hot springs are good and nice, very comfortable and suitable for vacation!
The hotel provides pick up service to/from Yufuin station which is good for us with elderly. They assigned a staff, Anri, to serve us during the trip. Anri is very helpful, she speaks fluent Mandarin and a bit English, so she could help to resolve most of our requests during the trip. Excellent service and nice hotel, highly recommend!!