I didn't successfully ask for a pick up service via email. I might request it too late and I could only contact them via email, which was quite unsuccessful.
Yet the hotel itself was stunning. The room and food were very traditional. The hot spring bath was a bit small but good enough. It was at the outdoor and we can enjoy the scenery. The service was wonderful too. All the staff were very nice. The dinner and breakfast were prepared well. We will definitely come back again.