The hotel is very nicely up-kept and the service is impeccable. Our server Youko Sonoda provided excellent service even though she speaks very little English. She went a long way to find staff from another hotel who can speak English to help us and tried her best to provide us as much information as possible such as goolging the driving instructions for our next destination due to severe weather condition.Both dinner and breakfast were very good and we enjoyed both private and public onsens. A real treat for my husband and myself. Highly recommended.