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Reviews of 1-Day Mt. Fuji & Hakone Tour (Return by Motorcoach) (With Lunch) [Departs from Shibuya & Shinjuku]
These reviews are written by JAPANiCAN.com customers after joining this tour.
Mr. / 40-49 / Australia
So we booked a trip online and made a mistake by clearly selecting the wrong month and only realised after getting a prompt to review the trip. We were distressed that we had wasted our money and asked if we could prove that we weren't arriving for a few months and transfer the tour. They wouldn't budge from their No Refunds policy. Be very careful with your dates as they don't seem to be overly flexible or willing to compromise.
Ms. / Under 20 / Spain
Family with Young Children
The tour is a fraud. We have booked it and we did not have the ropeway ( the guide had change it for a exhibition of kimonos ), and we did not stopped at Hakone, we had passed by without stopping and we have stopped some kilometers away in a bus station. The guide did not speak much English. I do not recomend it at all.The company doesn´t want to do anything to solve the problems. El tour es un fraude, no fuimos en el teleférico y lo cambiaron por una visita a una exposición de kimonos, tampoco paramos en Hakone aunque pasamos por el medio del pueblo y el autocar paró unos kilometros mas tarde en una estación de servicio. El guia no habla casi Inglés. No recomendamos este tour. La compañía no se responsabiliza de nada.
first time in japan
Mr. / 30-39 / Canada
Worst tour ever. Did not get to see mount Fuji due to poor weather. Complete waste of time and money.
Ms. / Under 20 / Singapore
We supposed to be at the pick up point at 8.05am due to the weather my son was sick hence we were late.it was our fault to be late but we tried calling into the hotline but to no avail until 9am a lady picked up the call and say nothing can be done to help us. Poor customer service
Ms. / 40-49 / Italy
Impossible to visit anything because of the fog. Trip had to be cancelled. Cruising time 10 minutes!! Ropeway in the fog. Two hours delay because of the traffic. Never again!!
Ms. / 20-29 / Hong Kong
It's totally a tourist trap! When we got on the bus, the tour guide told us that the weather is bad won't be get on to the highest viewing point of Mount Fuji but instead took us to the Mount Fuji tourist centre and in the bottom of the Mount Fuji where there's only a sign to take photo with! Why go all the way to Mount Fuji knowing won't able to see a thing?Then in the afternoon suppose to go to the mountain in Hakone again told us the weather is bad cannot see it and do the lake cruise instead take us to a shitty cable car with nothing much to see. Basically the whole day trip is just wasting time, there's nothing to see at all and not sight of mount Fuji. The tour guide herself also says the best time & probably also the only time able to see mount Fuji is in Jul/Aug summer time, so what's the point of taking us there? Why don't tell us in the beginning of the day and just cancel the trip??
Mr. / 60+ / United States of America
This tour was one of the worst bus tour I have ever taken. Mt. Fuji was closed above level one because of snow in Feb. I was not informed. The 15 minute boar ride was a joke. The guide was very difficult to understand and appeared to be bored. She fell asleep on the return trip. The tour returned 2 hours early...I want a refund.
Ms. / 30-39 / Italy
Very bad organized tour, the guide was not really talkative and did not explain a lot of things.Due to strong wind (and the wind was not "strong at all"), we were re-routed without notice.At Lake Kawakuchiho we combined ropeway and cruise, at the top of the ropeway there were men at work, no nice spot and the worse view possible.Lunch was cold and poor for the amount paid.The tour was over basically already after lunch, the all bus asked to go back and visit lake Hakone at least, we were driven to a "sort" of old shopping mall in front of the lake...despite we saw nice spot and villages were to stop.It was a waste of money!
Mr. / 30-39 / Australia
This tour is dull boring and a waste of time. The lunch was disgusting and the toilets in the restaurant were feral. Avoid avoid avoid
Mr. / 40-49 / Lebanon
In a word, Mediocre. Lost a day in the bus. haven't seen much from Mount Fuji. Had to wait 15mns for 1 late passenger. Spent 7mn in a boat on Lake Hakone only. This tour was a joke, a very expensive one.