Nozomi Bullet train Tokyo/Osaka was fantastic, service was impeccable (bring your Bento), Osaka Amazing pass was great although there were far too many possible things to do in a single day. Highly recommended. Do note that 1st floor in Japan corresponds to the ground floor. Tokyo station is humungous so it will take some walking to find the office but once we did the tickets and voucher were promptly delivered. Once arrived in Shin-Osaka you do need to make your way via metro to Osaka station to redeem your voucher for the amazing pass however our Suica cards purchased in Tokyo worked in Osaka as well. All in all a great deal if you only have time for a single destination and want to take a Nozomi train vs. the Japan Rail Pass.