my experience with this particular order was very smooth and easy. first i booked through the website (this is legit) then gave me instructions. upon arrival at JR tokai tours where JAPANiCAN was located at tokyo station, the transaction was quick since there were only few customers, explained very well the procedures. and we had a one day pass osaka. i highly recommend this if you only plan to go to osaka back and forth from tokyo riding the shinkansen. thank you JAPANiCAN!