Great deal to Kyoto! I'm glad I found it. Picking up tickets was easy with the directions and maps they give you. It did indeed take at least 25 minutes when I arrived closer to opening hours, so leave plenty of time. My only complaint is the office that issues the one day bus/subway pass was closed by the time I got to Kyoto, and my travel the next day was not convenient to go pick it up. So I didn't get to use the 1-day pass in Kyoto. It would have saved me some money probably, but does require extra time to make a trip to Kyoto station in the morning.