Our morning tour of Kyoto was expertly led by Haruni who, despite the three days of solid rain, was consistently cheery and helpful. My wife and I noted and appreciated the tour's punctuality. Haruni clearly announced both verbally and visually (on a sheet of clipboard) the time of each bus 'call', and carefully counted her tour guests before each departure. Her English was exceptional, even to the point of including several colloqualisms in her talks...turns of words or common American anecdotes not known or understood by most Japanese. She even threw in some personal information which made her 'accessible' and real to her passengers. All in all, this was a wonderful and informative tour.