We had Kumiko and she was just wonderful. She is cheerful, very helpful, very thorough in doing her work, and she tries to give her best. She speaks relatively good English. A great tour guide! We had a pleasant trip to Mt Fuji & Hakone. Pick up was on time from Metropolitan hotel in Ikebukuro. The bus was comfortable. It has AC but no toilet, but Kumiko would inform us about toilet stop. We chose to include a set lunch and it was good (a bowl of wheat noodle soup, white rice, stewed vegetables & mushroom, shrimp & vegetables tempura, pickles & iced water). We chose to return by bus (not shinkansen), and they dropped us off at Shinjuku station, and we took subway back to our hotel from there. Overall we are very happy with this tour.