Hotel New Otani Makuhari ホテルニューオータニ幕張

Reviews of Hotel New Otani Makuhari

Total Score

4.2Based on 20 reviews

These reviews are written by JAPANiCAN.com customers after their stays.

Score breakdown

Room : 4.2 Service : 4.3
Food : 3.9 Hot Springs/Baths : 4.0
Location : 4.5 Access : 4.3

cco

Mr. / 40-49 / France

Solo Traveler

3.2
Room : 4.0 Service : 2.0
Food : 2.0 Hot Springs/Baths : -
Location : 4.0 Access : 4.0
Reviewed 13 Oct 2017 Stayed 10 Oct 2017 Meals Breakfast only
Room Type Double room

DeiaK

Ms. / 40-49 / Japan

Family with Older Children

5.0
Room : 5.0 Service : 5.0
Food : 5.0 Hot Springs/Baths : 5.0
Location : 5.0 Access : 5.0
Reviewed 10 May 2017


All perfect

kchoo

Ms. / 40-49 / Singapore

Family with Older Children

3.0
Room : 3.0 Service : 3.0
Food : 3.0 Hot Springs/Baths : -
Location : 3.0 Access : 3.0
Reviewed 08 May 2017

Arthur

Mr. / 40-49 / Australia

Solo Traveler

4.8
Room : 5.0 Service : 5.0
Food : - Hot Springs/Baths : -
Location : 4.0 Access : 5.0
Reviewed 12 Sep 2016


Excellent service and facilities

HappyTrip

Ms. / 40-49 / Hong Kong

Family with Young Children

4.3
Room : 4.0 Service : 4.0
Food : - Hot Springs/Baths : -
Location : 5.0 Access : -
Reviewed 03 Aug 2015


Very convenience location.

dancer

Mr. / 60+ / United States of America

Married Couple

2.8
Room : 2.0 Service : 2.0
Food : 2.0 Hot Springs/Baths : -
Location : 4.0 Access : 4.0
Reviewed 03 Mar 2015


i was disappointed that a highly regarded hotel like this doesnt live up to its name. restaurant staff was very slow to service people. they were not pleasant to talk to. they forgot to check on their customer. had to flag couple times to get their attention. food was mediocre at best. there was no late night café for people returning from their events wanting to have coffee and sweets or something more substantial. front desk personnel was efficient and quick. the room we stayed in was very noisy with the elevator sound going up and down till late at night. the hotel toilet next to the restaurant had lots of small flies in the toilet and on the wall. worried that it would bite me in the butt. I had to go to the handicap bathroom because the restroom next to the restaurant only had urinals. pretty sad experience.

ssalae

Mr. / 30-39 / South Korea

Married Couple

4.0
Room : 4.0 Service : 5.0
Food : - Hot Springs/Baths : 3.0
Location : 4.0 Access : 4.0
Reviewed 24 Nov 2014


Very close to Makuhari Messe, room was clean and nice. but unexceptable checkout time.

anurse911

Canada

Family with Young Children

4.4
Room : 4.0 Service : 5.0
Food : 5.0 Hot Springs/Baths : -
Location : 4.0 Access : 4.0
Reviewed 21 Jul 2012


Our room was upgraded for free and without us asking. It was extremely easy to arrange shuttle services. All staff went out of their way to speak English and be helpful. Breakfast at the hotel was expensive ($120) for 3 people but REALLY good!!

Abel

Singapore

Other

4.3
Room : 5.0 Service : 4.0
Food : 4.0 Hot Springs/Baths : 4.0
Location : 5.0 Access : 4.0
Reviewed 23 Feb 2011

Sean

South Korea

Other

5.0
Room : 5.0 Service : 5.0
Food : 5.0 Hot Springs/Baths : 5.0
Location : 5.0 Access : 5.0
Reviewed 09 Nov 2009

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