Zao Kokusai Hotel 蔵王国際ホテル

Reviews of Zao Kokusai Hotel

Total Score

4.2Based on 20 reviews

These reviews are written by JAPANiCAN.com customers after their stays.

Score breakdown

Room : 4.3 Service : 4.2
Food : 4.0 Hot Springs/Baths : 4.5
Location : 4.3 Access : 4.2

TNP

Ms. / 50-59 / Singapore

Couple

3.8
Room : 4.0 Service : 4.0
Food : 4.0 Hot Springs/Baths : 3.0
Location : 4.0 Access : 4.0
Reviewed 25 Apr 2019 Stayed 18 Apr 2019 Meals 2meals per night (dinner, breakfast)
Room Type Twin room
Plan JAPANiCAN Special Price Plan


The twin room we had was very big, spacious and comfortable.
The outdoor onsen is a bit small.
Some staff can communicate in English and all are helpful.
The food offered for dinner and breakfast is good.
Overall, the hotel meet our expectations and we are happy with what we got.

Ae

Ms. / 40-49 / Thailand

Family with Young Children

4.3
Room : 4.0 Service : 4.0
Food : 4.0 Hot Springs/Baths : 4.0
Location : 5.0 Access : 5.0
Reviewed 16 Mar 2019 Stayed 07 Mar 2019 Meals 2meals per night (dinner, breakfast)
Room Type Twin room


Good for ski in and out. Room is suit for family with children. Dinner is quite good but breakfast is moderate. Need to improve for room services.

Aileen

Ms. / 40-49 / Singapore

Solo Traveler

3.8
Room : 4.0 Service : 4.0
Food : 4.0 Hot Springs/Baths : 4.0
Location : 4.0 Access : 3.0
Reviewed 20 Oct 2018 Stayed 18 Oct 2018 Meals 2meals per night (dinner, breakfast)
Room Type Japanese-style room
Plan Yamagata Wagyu Beef Sukiyaki & Kaiseki Cuisine Plan


I had a very wonderful solo stay here at Zao Kokusai. Upon reaching Zao Bus Terminal, a phonecall to the hotel and they came by to pick me up instantly. Although most of the staff spoke very little English, their warmth and sincerity communicates eloquently. I felt very well taken care of. My room in thr south building has a gorgeous view of the mountain foliage and the ropeway trail. The onsen spa was milky sulphuric. Food at dinner was kaiseki course served at the restaurant. Each course utilised local ingredients, cooked beautifully. I really enjoyed the food even though I barely understood the menu. Saw many guests enjoying the stone grilled beef, I shall certainly order that if I return jn future. Hotel location is up on a hilly path, abit far from bus terminal, but very near to Zao Ropeway.

dewi

Malaysia

Family with Young Children

4.5
Room : 4.0 Service : 5.0
Food : 4.0 Hot Springs/Baths : 4.0
Location : 5.0 Access : 5.0
Reviewed 31 Dec 2013

Darren

Mr. / 40-49 / Taiwan

Couple

3.0
Room : 3.0 Service : 2.0
Food : 3.0 Hot Springs/Baths : 5.0
Location : 2.0 Access : -
Reviewed 08 Mar 2019 Stayed 28 Feb 2019 Meals 2meals per night (dinner, breakfast)
Room Type Twin room
Plan 【會席料理方案】附石烤藏王牛

HK

Mr. / 60+ / Hong Kong

Couple

4.7
Room : 5.0 Service : 4.0
Food : 5.0 Hot Springs/Baths : 5.0
Location : 4.0 Access : 5.0
Reviewed 17 Jan 2019 Stayed 09 Jan 2019 Meals 2meals per night (dinner, breakfast)
Room Type Japanese-style room
Plan 【會席料理方案】附山形和牛涮涮鍋

Kevin

Mr. / 30-39 / Hong Kong

Couple

4.3
Room : 5.0 Service : 4.0
Food : 5.0 Hot Springs/Baths : 4.0
Location : 5.0 Access : 3.0
Reviewed 06 Dec 2018 Stayed 02 Dec 2018 Meals 2meals per night (dinner, breakfast)
Room Type Japanese-style room
Plan 【晚餐】石烤藏王牛+涮涮鍋方案


酒店設施和膳食都很好,但酒店的接送安排希望增加多一點時段選擇。

lkw6168@gmail.com

Mr. / 50-59 / Hong Kong

Family with Older Children

4.2
Room : 4.0 Service : 4.0
Food : 4.0 Hot Springs/Baths : 5.0
Location : 4.0 Access : 4.0
Reviewed 19 Sep 2018 Stayed 27 Dec 2017 Meals 2meals per night (dinner, breakfast)
Room Type Japanese-style room
Plan 山形食材日式膳食方案


is wonderful place nice peopele and the onsen will come back at winter .

solo traveler

Mr. / 30-39 / Taiwan

Married Couple

4.2
Room : 4.0 Service : 4.0
Food : 4.0 Hot Springs/Baths : 5.0
Location : 4.0 Access : 4.0
Reviewed 26 Feb 2018 Stayed 22 Feb 2018 Meals 2meals per night (dinner, breakfast)
Room Type Japanese-style room
Plan 山形食材日式膳食方案

David

Mr. / 20-29 / Taiwan

Friends

3.3
Room : 4.0 Service : 3.0
Food : 3.0 Hot Springs/Baths : 4.0
Location : 3.0 Access : 3.0
Reviewed 14 Jan 2018 Stayed 24 Dec 2017 Meals 2meals per night (dinner, breakfast)
Room Type Japanese-style room
Plan 【會席料理方案】附山形和牛壽喜燒


雖然說飯店名稱有國際,但服務人員的英文能力不佳,這點是需要改進的。
男湯女湯在某些時間會調換,所以有機會兩個都泡到,室內的溫泉牆壁有縫,一直有風灌進來,泡得時候很冷。室外溫泉有一邊如果站起來的時候能看到對面的旅館窗戶,感覺有點令人不安。
選擇比較貴的餐食方案,但覺得非常不值得,只有加價的和牛壽喜燒還可以外,其他的餐點都很普通,飯煮得黏黏糊糊的實在是非常的令人失望。
飯店位於一個坡上面,務必要搭飯店的接駁車(雖然說時間很爛,中午搭車上去居然還無法check-in),否則自己拖行李走上那個斜坡會累死,但是晚上要去個便利商店或名產店走路就真的有點遠又有點累。

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