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Yumoto Shirogane Onsen Hotel 湯元白金温泉ホテル

Reviews of Yumoto Shirogane Onsen Hotel

Total Score

3.8Based on 45 reviews

These reviews are written by JAPANiCAN.com customers after their stays.

Score breakdown

Room : 3.8 Service : 3.9
Food : 3.5 Hot Springs/Baths : 3.9
Location : 4.2 Access : 3.5

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Kate

Ms. / 30-39 / Japan

Married Couple

2.8
Room : 2.0 Service : 1.0
Food : 3.0 Hot Springs/Baths : 4.0
Location : 4.0 Access : 3.0
Reviewed 14 Feb 2019 Stayed 09 Feb 2019 Meals 2meals per night (dinner, breakfast)
Room Type Japanese-style room
Plan JAPANiCAN Special Price Plan


One of the worst onsens we visited. The room was moldy and very run down. The whole place felt very run down. The service was horrible - specially the mess with breakfast. There was nowhere to sit - and I mean, there were almost twice the people than places. The one service person did not managed to replace the food as fast as people ate it. We only chose this onsen as they provided trip to Blue Pond lightup but in reality they also accepted people from other onsens in the area. And do not expect English to be enough :/

Fayol Chan

Mr. / 40-49 / Malaysia

Couple

4.5
Room : 4.0 Service : 4.0
Food : 4.0 Hot Springs/Baths : 5.0
Location : 5.0 Access : 5.0
Reviewed 17 Dec 2018 Stayed 02 Dec 2018 Meals 2meals per night (dinner, breakfast)
Room Type Japanese-style room
Plan JAPANiCAN Special Price Plan


JAPANiCAN.com is very reliable. Hotel location is very good, and the Free Shuttle bus transfers are very reliable too! Staff are friendly, meals OK.

Goubeanie

Ms. / 40-49 / Singapore

Family with Older Children

4.2
Room : 4.0 Service : 5.0
Food : 4.0 Hot Springs/Baths : 4.0
Location : 4.0 Access : 4.0
Reviewed 29 Dec 2016


We only stay for a night but the overall hotel experience is good. The outdoor onsen is kind of small but it opens throughout the night and that is really good. The dinner is sumptuous and too much to fill our stomach. The staff may not have English proficiency but they are all very polite and helpful. The tatami mattress is Super comfortable. My children enjoyed it very much. We really slept very well. Will come back again if we are around here next time .

CK

Mr. / 40-49 / Singapore

Other

3.2
Room : 3.0 Service : 3.0
Food : 1.0 Hot Springs/Baths : 4.0
Location : 4.0 Access : 4.0
Reviewed 06 Sep 2016


Worst food (Dinner) I ever experienced in Japan.

Tarn

Ms. / 30-39 / Thailand

Family with Older Children

4.0
Room : 4.0 Service : 5.0
Food : 3.0 Hot Springs/Baths : 3.0
Location : 4.0 Access : 5.0
Reviewed 24 May 2016

ปิยะศักดิ์

Mr. / 40-49 / Thailand

Family with Older Children

4.3
Room : 4.0 Service : 5.0
Food : 5.0 Hot Springs/Baths : 4.0
Location : 4.0 Access : 4.0
Reviewed 21 Jun 2015


Hotel sit on the famouus waterfall. Room and service is excellent. Dinner with traditional manner.
Full of japanese guests showing its the real ryokan..

Jeed

Ms. / 50-59 / Thailand

Family with Older Children

3.5
Room : 3.0 Service : 3.0
Food : 3.0 Hot Springs/Baths : 4.0
Location : 5.0 Access : 3.0
Reviewed 15 Jun 2015


Beautiful location, very close to the waterfall

tan

Ms. / 50-59 / Singapore

Family with Older Children

4.5
Room : 5.0 Service : 5.0
Food : 4.0 Hot Springs/Baths : 5.0
Location : 4.0 Access : 4.0
Reviewed 10 Oct 2014


The onsen is good. Good price booking via japanican.

KP.

Thailand

Group

4.0
Room : 3.0 Service : 4.0
Food : 4.0 Hot Springs/Baths : 5.0
Location : 4.0 Access : 4.0
Reviewed 23 Jul 2013


Sevice is quite good except most staffs couldn't communicate in english.
That's why we were charged y2000 for cutting Fee for a melon.
The room in the old wing is cheaper but quite old with a tiny wc.
Onzen is really good especially outdoor one.
Our first night dinner (Thursday) Was not so impressed but the friday dinner was better.

Leung family

Ms. / 60+ / Hong Kong

Group

4.0
Room : 5.0 Service : 3.0
Food : 3.0 Hot Springs/Baths : 3.0
Location : 5.0 Access : 5.0
Reviewed 30 Aug 2019 Stayed 25 Aug 2019 Meals 2meals per night (dinner, breakfast)
Room Type Japanese-style room
Plan 【豪華客房用餐方案】(本館) 


Comparing to other onsen hotel, this hotel is not warm enough. Staff is cold without smile.

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