This is an excellent Ryokan with everything you would expect from a traditional Japanese Inn. Staff were extremely helpful and friendly. Noriko San gave us little presents when we left. We booked a room with Western beds but ended up sleeping on futons as the bedroom area was very small and difficult to get into and out of the beds. So do the whole futon experience to get the real feel of the place. Full Kaiseki service for dinner was the real deal and very good. Excellent buffet breakfast. Terrific view of the lake. Very peaceful. Onsen is very small so don't come here for the full onsen experience but still very relaxing laying in the hot spring water long at the lake. There's a footbath on top of the Onsen. Not much to see around the hotel so better with a car. Overall, well worth the money.