This was only one of five hotels stayed at on Japan trip. While appearances may be simple the front desk staff service was superb. We had shipped an oversized suitcase to Shobara and needed to forward it on to Kansai airport. Instead of steadfast denial as we found at other places the man at the desk went to the post office to locate a service that would ship our piece and completed the transaction online. Such extraordinary kindness and thoughtfulness. You have our heartfelt thanks! And yes, the suitcase was there for us at Kansai.