I stayed at several hotels during my business trips to Japan. This was my first time at Green Rich Hotel. The staff were friendly, which is usual in Japan. However, when my alarm on my phone failed to go off the next morning, I actually overslept and missed my flight. I informed the staff of my predicament (I also speak Japanese so it made things a little easier), and the shuttle bus driver loaded my things up into the shuttle, even though it wasn't on schedule, and he hurried me to the airport as though he were the one who was running late. Great service and it's very close to Itami airport with the shuttle bus. Also, there's a 7-11 across the street in case you need to get something 24/7.