My husband and I celebrated our wedding anniversary there. The staff was very friendly. We booked the In-room dinner and breakfast and Mai was the person who served us. Her service was excellent. The hotel even took the trouble to gave us a cake and took a photo of us to celebrate our wedding anniversary. The kaiseki beef dinner was delicious and well presented. The hotel is located in a area that is quiet and yet not too far from town. It is a small boutique ryokan and tastefully furnished. The place is clean and quiet. I recommend this hotel for couples and single. Shuttle service is also available. Will return again.