Difficult place for foreigners and I don't think they are very comfortable with non Japanese guests. We did okay because my husband speaks fluent Japanese but I am not sure how things would have gone without that and it was still difficult. They have multiple rules and actually yelled at my sister for stepping into her room with the indoor sandals they provided because she was supposed to go barefoot. The family who owns it looked tired and overwhelmed. The hotel itself is a beautiful old hotel and the facilities are fairly clean so these are pluses. The Kaiseki dinner was good and elaborate with good beef but we had to grill the beef ourselves in the room which got smokey to the point of being uncomfortable in a respiratory sense and we have to ask for open windows.