The staff was super friendly when we arrived which was great because I was not in a great mood after a long day of traveling. The room was a suite which was a surprise because I was just expecting 1 room with a private open air bath but it was a living room, bedroom, kitchenette, dressing area, indoor shower , separate toilet and balcony with open air bath with the most amazing view of Lake Biwa. There was also a ton of closets! This suite could actually sleep a large family. The breakfast was amazing, great variety of local foods. The only complaint I would have is the hotel could’ve had a more English available all around. But luckily there was always at least 1 staff member that could understand English available. They were very eager to help us find dining and shopping in the area and always made sure we we’re able to get around easily without getting us lost! Thanks so much for a great experience Kyo Oumi! Everything exceeded my expectations!