Staying here was the highlight of our trip to Japan! The hospitality and attention to detail was incredible and all the staff was extremely friendly and welcoming. The onsens were beautiful and relaxing. The food was excellent and in large portions. My wife has an allergy to dairy and beef and they had no issues changing her menu to accommodate her. I cannot say enough good things about this place. Our stay was absolutely perfect! Would highly recommend anyone to check this place out if you want to relax and experience authentic Japanese cuisine and excellent customer service.