Very friendly staff, quickly replied to questions sent by email and helped out with shuttle transfer from and back to the Nojiri station. If you want to do the Nakasendo from Tsumago to Magome you can easily sleep at this hotel and take the train in the morning to Nagiso and then the bus, both take only a few minutes and are cheap any reliable. If there's no bus in Nagiso, you can also take a taxi to Tsumago for approx. 1500yen. The style of the onsen and hotel is a bit dated (70ies...?), but clean and therefor not an issue at all. The dinner and breakfast menu was very tasty. We would definitely go there again!