I can't say enough about this magical place and its staff, and I'm not one easily impressed. I value good service. My 25 year old son living in Japan actually chose this gem and we were both wowed by the service, atmosphere, beauty and graciousness. Our room was exquisite, large, well appointed, with beautiful private views. The staff all greeted us warmly upon arrival, serving tea, orienting us to our room, giving us choice of meal times. For meals they had designated an area with our name waiting for us, where we always ate, with beautiful views, service and wonderful diversity of foods and flavors. Upon departure, the staff walked out with us all to the bus stop, which stops right AT the hotel, and they stayed with us and waved goodbye with traditional Japanese warmth. Bus access is limited but it would have been fine with staff for us to take later bus arriving just after 6pm, so glad we took earlier bus though, because atmosphere was so peaceful compared to busy Kanazawa.