This was a beautiful, rejuvenating stay. The baths are amazing, our room was lovely and the staff were very hospitable. And we were continually wowed by the food. A deeply relaxing stay. I would definitely do it again! I would say however that if you're coming from overseas
and planning to take the bus from Matsumoto station, to contact the hotel in advance regarding the bus timetable as when we were travelling (Dec 2018) there was only one bus per day. The bus company's timetable online wasn't updated so we had to end up getting a taxi.