I really cannot recommend this place highly enough. My partner and I wanted a place to relax for a weekend and be taken care of by Japanese hospitality and onsen and we got exactly that and more. All of the hotel staff was friendly, but Noriko went above and beyond helping us out, giving us recommendations of things to do, and ensuring that we had a wonderful time. If you can, try to get the shuttle from Obuse station at 4:00 PM when you are arriving because the city bus takes a little while, but it's not the biggest problem. I love this place and don't forget to check out the waterfalls that are 2 miles walk away!