What a wonderful experience! We arrived and the staff was waiting for us at the door. After we checked in the staff directed us around the onsen and explained our schedule then offered to drive us to the snow monkey park! They picked us up from the snow monkey park as well. Our dinner was delicious and the staff were so pleasant and friendly. We took a nice bath in the hot springs, it was extremely relaxing. Breakfast the next morning was equally delicious as dinner! After we checked out they offered us a ride to the station which we accepted! It was really a great experience! We will definitely go back again!!