This is the second time i stayed here. I was soooo happy they now have an English speaking staff, Irish who is very caring,attentive, polite to cater to all our needs, even planning itineraries for sightseeing during our stay. She made us feel very comfortable and happy. Congratulation to this hotel for having such a good staff. In fact,service in this hotel is almost impeccable. The manager Leo is most helpful and pleasant. We would highly recommend this hotel to anyone who wants to spend a good holiday in yudanaka and to see the snow monkeys and the hotel also provides free shuttle. Service.